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The Franklin London - Starhotels Collezione

5.0 star property
5-star luxury hotel near Brompton Oratory

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Photo gallery for The Franklin London - Starhotels Collezione

Lobby
Garden Suite (Suite Temptation)
Bar (on property)
Garden Suite (Suite Temptation)
Lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Pet-friendly
  • Gym
  • Breakfast available
  • Room service

Explore the area

Map
24 Egerton Gardens, London, England, SW3 2DB
  • Natural History Museum
    ‪7 min walk‬
  • Hyde Park
    ‪10 min walk‬
  • Royal Albert Hall
    ‪13 min walk‬
  • London (LHR-Heathrow)
    ‪34 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite (Suite Temptation)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Executive Suite (Suite Temptation)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite (Suite Temptation)

Presidential Suite (Suite Temptation) | Living area

Presidential Suite (Suite Temptation)

  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Triple Room

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Triple Room

  • 30 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Garden Suite (Suite Temptation)

Garden Suite (Suite Temptation)

Garden Suite (Suite Temptation)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Premium bedding, in-room safe, desk, laptop workspace

Royal Garden Hotel

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (1589)
The price is CA $508
per night
CA $609 total
includes taxes & fees
26 Mar - 27 Mar
Royal Garden Hotel

About the area

London

Heart of London.A stay at this London City Centre hotel places you steps from Brompton Oratory and within a 5-minute walk of Victoria and Albert Museum. Imperial College London and Natural History Museum are also within half a mile (1 km).

What's nearby

  • Victoria and Albert Museum - 3 min walk - 0.3 km
  • Natural History Museum - 7 min walk - 0.6 km
  • Hyde Park - 10 min walk - 0.9 km
  • Royal Albert Hall - 13 min walk - 1.2 km
  • Buckingham Palace - 5 min drive - 3.2 km

Getting around

  • West Brompton Station - 4 min drive
  • South Kensington Underground Station - 7 min walk
  • Heathrow Airport (LHR) - 34 min drive

Restaurants

  • ‪360 Lounge - ‬4 min walk
  • ‪EL&N Brompton Road - ‬1 min walk
  • ‪The Bunch of Grapes - ‬3 min walk
  • ‪L'ETO Caffè - ‬1 min walk
  • ‪Zefi - ‬5 min walk

About this property

The Franklin London - Starhotels Collezione

5-star luxury hotel near Brompton Oratory
The Franklin London - Starhotels Collezione offers its guests a full-service spa, a steam room, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. Spa services, a library, and multilingual staff are also featured at the luxury The Franklin London - Starhotels Collezione.

This 5-star London hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 5 levels
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking within 1312 ft (GBP 52 per day)

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: GBP 25 for adults and GBP 12.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Frette Italian sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 31 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 50 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 25 for adults and GBP 12.50 for children
  • Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

The Franklin London - Starhotels Collezione Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 343 out of 452 reviews
Rating 8 - Good. 67 out of 452 reviews
Rating 6 - Okay. 26 out of 452 reviews
Rating 4 - Poor. 7 out of 452 reviews
Rating 2 - Terrible. 9 out of 452 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many high-end hotels, and this was the hotel I felt the most comfortable and the service was impeccable and the food outstanding.
Stayed 6 nights in Nov 2024

10/10 Excellent

Christopher

Stayed 1 night in Nov 2024

10/10 Excellent

Scott, London

Liked: Cleanliness
Gggg
Stayed 1 night in Nov 2024

6/10 Okay

Cathy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We got off to a rocky start and finish here. The reception is at a massive table that is really not conducive to dealing with the paperwork for check in. The check in process also seems unnecessarily long and complicated. Our room was quite small, but very nice and the bottle of fizz and chocolates was a nice touch. We had breakfast included with the room, which we had both mornings - the presentation of the little pastries is very beautiful… all seemed well until checkout. Honestly, the staff must already know they’re going to be in an argument, because they are defensive from the outset. We had ZERO incidentals, but I was presented with an £80 settlement figure to pay. When I asked for the details, they were strangely unable to print the bill AND refused to let me see their screen. I demanded a breakdown and they gave me explanations such as ‘room cleaning’ (which was never mentioned at any point) and £2 extra for ordering WATER at breakfast, because evidently water isn’t included (although also never mentioned). It was absolutely the most annoying, frustrating, deliberately misleading experience I have had at a hotel in a very long time. In the end, the woman at reception basically said - we have your card details, so we are charging you and we’ll email you the receipt… WHICH THEY STILL HAVE NOT DONE… from my September stay. It really left a bad taste and `I would absolutely not stay here again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Stayed 2 nights in Oct 2024

10/10 Excellent

Gayle

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Superb
We really enjoyed our stay at the Franklin Hotel in London. The room, the service, the staff were all very lovely and top notch. They accomodated our every need and we wanted for nothing. We would definitely stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Matthew

Stayed 1 night in Sep 2024

10/10 Excellent

Wendy

Stayed 2 nights in Aug 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and furnishings. Top notch stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Nina

Stayed 4 nights in Aug 2024

10/10 Excellent

Rauzia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Thomas

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
An amazing stay in a beautiful location, staff are super friendly and pleasant, the rooms are fantastic and fully equipped with everything you need, the food was amazing and restaurant staff were very helpful and welcoming, I would highly recommend for your next stay
Stayed 1 night in Sep 2024

10/10 Excellent

Sybil

Stayed 1 night in Aug 2024

10/10 Excellent

Nevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really professional & friendly staff. Wonderful bedroom. Fantastic location!
Stayed 1 night in May 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, the hotel itself is quiet and chic. The staff is always around to help and make reservations or get car services or wine late at night and super capable to handle any thing we needed at the last minute. Aisha at the front and Michal the concierge were super kind and helpful when it came to getting us reservations. This is my second time staying here recently and have become a huge fan of the hotel.
Stayed 5 nights in Aug 2024

8/10 Good

Erina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent welcoming staff who help with luggage and personally lead you to room. Very clean rooms and comfortable beds. And convenient to Harrods.
Stayed 1 night in Jul 2024

10/10 Excellent

LINDA, Washington Crossing

Stayed 5 nights in Jul 2024

10/10 Excellent

LINDA, Washington Crossing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, very friendly and helpful staff, great location for South Kensington and Knightsbridge for museums,, Hyde Park, Harrods, and wimbledon
Stayed 1 night in Jul 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is very nice, clean, the rooms are well appointed. However, our bathroom was disappointingly small considering the type of room we booked. Staff at check-in was very friendly but did not follow through - we were supposed to receive a bottle of Prosecco which did not materialize, the request for late checkout was granted but not communicated to the staff member who was there the next day; breakfast was allegedly extra even so our reservation indicated breakfast was included. Having said that a fantastic staff member took care of us during checkout and rectified the situation.
Stayed 3 nights in Jul 2024

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location fab
Boutique hotel. On the small side. Location fabulous and employees were exceptional
Stayed 5 nights in Jul 2024