6/10 Okay
Stuart
17 Aug 2024
Liked: Cleanliness
Disliked: Room comfort
4 night stay
There are some definite positives about this hotel but unfortunately also some negatives which made our stay unpleasant.
The hotel is clean, the staff are pleasant, the kitchen is well equipped, the showers are hot and powerful, the games room is free and it is handy for London.
However, the room was unbearably hot and it was not overly hot outside. We asked for a second fan as they were not full but this was a firm no. The beds are on the firm side so we slept on top of the duvet. Unfortunately these 2 things meant we did not sleep well at all. You also can't seem to sort anything with reception - you have to ask through a WhatsApp which is not always monitored. I understand this hotel is new and there will be teething problems but it seems some of the basics are not right at the moment.
Stuart
Stayed 4 nights in Aug 2024