2/10 Terrible
Verified traveller
25 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor experience all round
1. Room Issues
We had booked a family room with the specific request for a baby cot. Unfortunately, the room was far too small to accommodate the cot comfortably, and we had to move it around constantly to navigate the space. Additionally, the room smelled of damp and alcohol, which was both unpleasant and unacceptable.
2. Dining Experience
Dinner was another disappointment. Although your staff provided lovely service, we had to wait an unreasonably long time for our meal, and the food itself was dry and unsatisfactory. To compound this, the breakfast the following morning was cold, which further added to our frustration.
3. Privacy and Disturbances
At 10:13 a.m., a staff member knocked on our door while my wife was breastfeeding. Despite taking only a moment to answer, the staff opened the door without permission. This was a gross invasion of our privacy. Even if your system had not been updated, there is no justification for entering or disturbing guests 45 minutes before the standard check-out time.
Moreover, our check-out time had been changed to 12 p.m. the previous evening, yet we were disturbed not only at 10:13 a.m. but again at 11:15 a.m. The woman responsible claimed to be a supervisor, and when confronted during the second disturbance, she lied about having entered the room earlier, further exacerbating our frustration with this situation.
4. Fire Drill
We were not warned about the fire drill that was planned during our stay, causing our baby to wake up yet again.
Verified traveller
Stayed 1 night in Nov 2024
