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The Pelham London - Starhotels Collezione

5.0 star property
Family-friendly 5-star hotel near Natural History Museum

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Photo gallery for The Pelham London - Starhotels Collezione

The Mews Suite (Suite Temptation)
Lobby
Exterior
Executive Room
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
15 Cromwell Place, South Kensington, London, England, SW7 2LA
  • Natural History Museum
    ‪3 min walk‬
  • Victoria and Albert Museum
    ‪4 min walk‬
  • Science Museum
    ‪5 min walk‬
  • London (LHR-Heathrow)
    ‪35 min drive‬

Room options

View all photos for The Mews Suite (Suite Temptation)

The Mews Suite (Suite Temptation)

The Mews Suite (Suite Temptation)

  • 57 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 23.0 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite (Suite Temptation)

King Suite (Suite Temptation)

King Suite (Suite Temptation)

  • 102 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

The Bailey's Hotel London Kensington

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (1968)
The price is CA $250
per night
CA $301 total
includes taxes & fees
17 Mar - 18 Mar
The Bailey's Hotel London Kensington

About the area

London

London City Centre stay.At this London City Centre hotel, you'll be within a 5-minute walk of Natural History Museum and Victoria and Albert Museum. Science Museum and Imperial College London are also within half a mile (1 km).

What's nearby

  • Natural History Museum - 3 min walk
  • Victoria and Albert Museum - 4 min walk
  • Imperial College London - 8 min walk
  • Hyde Park - 11 min walk
  • Royal Albert Hall - 12 min walk

Getting around

  • South Kensington Underground Station - 1 min walk
  • West Brompton Station - 3 min drive
  • Heathrow Airport (LHR) - 35 min drive

Restaurants

  • ‪Petit Pret - ‬2 min walk
  • ‪Honest Burgers - ‬2 min walk
  • ‪Ben's Cookies - ‬1 min walk
  • ‪Gail's Bakery - ‬1 min walk
  • ‪Brother Marcus - ‬1 min walk

About this property

The Pelham London - Starhotels Collezione

Family-friendly 5-star hotel near Natural History Museum
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 570 square feet (53 square meters) and includes conference space. A 24-hour fitness center, a library, and multilingual staff are also featured at the luxury The Pelham London - Starhotels Collezione.

Smoking is allowed in designated areas at this Georgian London hotel.

  • 1 building
  • 52 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Meeting rooms
  • 570 sq ft of conference space
  • 53 sq m of conference space
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Fireplace in lobby
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
The Pelham London - Starhotels Collezione offers 52 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 36-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room child care (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: GBP 24 for adults and GBP 12 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 36-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 24 for adults and GBP 12 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. 

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Pelham
Pelham Hotel London
Pelham London
Pelham Starhotels Collezione Hotel London
The Pelham Hotel London, England
Pelham Starhotels Collezione Hotel
Pelham Starhotels Collezione London
Pelham Starhotels Collezione
The Pelham Hotel
The Pelham Starhotels Collezione
The Pelham London - Starhotels Collezione Hotel
The Pelham London - Starhotels Collezione London
The Pelham London - Starhotels Collezione Hotel London

The Pelham London - Starhotels Collezione Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 515 out of 839 reviews
Rating 8 - Good. 242 out of 839 reviews
Rating 6 - Okay. 56 out of 839 reviews
Rating 4 - Poor. 20 out of 839 reviews
Rating 2 - Terrible. 6 out of 839 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good location, questionable other things.
Good location hotel. Narrow stairs. No elevator to our room. Paper thin walls. Toilet takes 10-15 minutes to refill cisterne before can be used again. Surprise sur charge for “service” to tip staff added at check out. No mention of this at booking or checkin. Supposedly voluntary so I declined. Order only breakfast restaurant was slow to bring coffe and continental. No won’t be back.
Stayed 3 nights in Nov 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Very cordial
Stayed 2 nights in Nov 2024

8/10 Good

Salwa

Stayed 2 nights in Nov 2024

6/10 Okay

Karen

Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Stayed 6 nights in Sep 2024

10/10 Excellent

alice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t stayed at the Pelham for several years and the staff and service was fabulous. Anna at the front desk was so nice and helped. Thomas the concierge was amazing. He helped me with which tube to get on as well as walked with us to the train platform so we didn’t need to carry our luggage. He was an amazing asset to the hotel. We will be back!!
Stayed 2 nights in Oct 2024

10/10 Excellent

mian hamid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Excellent Hotel Team Ever, helped me so much even though a minor spill that happened during the stay, 5 star !
Stayed 4 nights in Oct 2024

10/10 Excellent

Alice, Kentfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location perfect afternoon tea. Great service. Great rooms definitely would stay here again.
Stayed 4 nights in Sep 2024

4/10 Poor

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Promised refund never appeared
Service at the hotel was slow in general. But breakfast was appalling, firstly ignored over other guests. Food was slow to arrive, the drinks weren't even delivered - to the point was asked if we wanted more drinks when the first drinks hadn't even arrived. Simple requests like brown sauce took over 15 minutes to arrive and instead brown sauce was given. Orderd a croissant, waited 10 minutes to be told firstly it wasn't put through, then secondly that they ran out. The room was tired. Mould along the bath seal, fabric wallpaper had questionable stains and was worn Spoke to management on check out and was told a refund would be given but it would take time as it was booked via a third party , it's been nearly two months an no refund Definitely not a five star hotel, a very tired four star in need of a refurbishment
Stayed 1 night in Aug 2024

10/10 Excellent

Tim

Stayed 1 night in Oct 2024

8/10 Good

Newton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was awful. Just dreadful. We were given all of a minute to decide what we wanted. 50 minutes later the coffee was served. I was given my porridge after everything else. Porridge is served first. I don't want someone to decide if I want milk or not my husbands full breakfast was slop served in a cereal dish. The bacon was over cooked so crisp it was verging on being burnt and tasted tainted. It was how you didn't want to start the day. A whole hour sitting around for a trulyvile breakfast. From then on we had really fantastic breakfasts at Paul's just across the road. The food was a disgrace and let this really nice hotel down
Stayed 5 nights in Sep 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! The bed was incredible. The staff was so friendly and helpful. I would stay here again on my next visit. The breakfast was fantastic.
Stayed 2 nights in Sep 2024

10/10 Excellent

Catherine, Solana Beach

Stayed 2 nights in Aug 2024

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pelham 👌
Gorgeous small hotel in an excellent location. Friendly staff super comfortable room, great bed and bath, cozy
Stayed 1 night in Sep 2024

10/10 Excellent

Oscar, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Lots of dining options around. Very walkable to museums and underground stations.
Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Pelham Hotel in Kensington was top notch! Thomas, the concierge, was incredible and went above and beyond. Location is impeccable with tube access across the street, bus access out the front door, and walking distance from many sites and wonderful restaurants
Stayed 6 nights in Aug 2024

10/10 Excellent

renee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff! Would def go back again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and chic
We were only there for one night but had a lovely time! It was beautiful and the staff is amazing. The rooms are cozy and super comfortable. Will be staying here every time I’m in London.
Stayed 1 night in Sep 2024

10/10 Excellent

Amanjot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property -
Stayed 2 nights in Aug 2024

8/10 Good

Gemma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique hotel in the centre of South Kensington. Ideal location for visiting London.
Stayed 3 nights in Aug 2024

10/10 Excellent

Anujit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mews was an excellent suite for extra space, very nicely appointed. It is actually at the side of the hotel down a side alleyway and was surprisingly very quiet. our daughter loved the loft area with the second bed, but there are narrow stairs so not for those with mobility issues or very young kids. The staff were very nice and helpful. The stairs to the Mews suite are very narrow so it’s difficult with larger suitcases. Kudos to the staff member who carried our luggage up!! Breakfast was excellent! Upon our arrival some complimentary fruit and Chocolates awaited us which we demolished during our stay. The surrounding area is extremely convenient for food choices, restaurants and access to the Tube and various museums. We thoroughly enjoyed our stay at The Pelham.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dipali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Tashi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star
The location is ideal and near excellent restaurants. The hotel staff was extremely friendly and informative. The hotel restaurant and overall hotel was clean and the food was tasty and presentation was welcoming. I felt safe and would definitely stay again. Room gave the feeling of royalty.
Stayed 2 nights in Aug 2024