2/10 Terrible
roy, LAS VEGAS
Travelled with partner
3 Nov 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel sets a new low standard in the hilton chain. First the good, spacious room and friendly valet and front desk staff. It ends there! Ok the very odd things are. 1. No smart tv n only basic channels 2. No dresser so I guess you are to hang everything? No so cause they give yu 4 hangers. 3. no fridge. Now we call n ask for a fridge n hangers. Although they say right away. It is not the case. Mini fridge showed on second call a Day later. No such luck with coat hanger. 6 request for 4 days n the valet staff brought them. Now the bath towels have the same fate. No towel for days. Also in 5 days house keeping came twice n no towels with them! Now the ac unit just flashes 24 hours like a ca n era but no heat no ac. Spoke to front desk . Ask for manager n no one is available. There are more gross incompetance such as city view room is more 2nd floor fence view. Their sister Beverly Hilton for comparable price were fine so I guess we won't be back. Also hotel is generally run down. Lobby walls are scraped up n no one took time to just touch it up. Oh the ghost manager, never call or follow up. Always not available. This is the most unprofessional hotel i have experienced. Ps their insincere reply try to salvage their reputation and it is a bigger joke. The phone number in their reply was a joke. I called and again ask for management which again they are in meeting! Left number which they never called back.
roy
Stayed 6 nights in Oct 2024