4/10 Poor
Airica
Travelled with family
29 Dec 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were several minor issues with appliances & furniture in the suite, enough to be a nuisance. Walking in, a baseboard was lying on the floor in the kitchen, exposing the sink and everything beneath it. Several towels in the bathrooms were stained and looked dirty. My main issue was one of the bathroom toilets not being aligned properly. Maintenance did the best they could, but the issue was never fixed so we just avoided using the toilet during our stay. We tried being placed in a different room, but staff stated they were booked to capacity. After requesting what could be done to rectify the inconvenience, staff compensated us for parking and removed the resort fee. I thought that was a fair trade, but it would have been nice if staff would have offered to compensate us for the issues instead of us having to ask what could be done to find some type of resolve. Also, I still would have liked everything to be in working order as I just don't like raggedy things. Overall, it ended up being a less than favorable stay.
Airica
Stayed 2 nights in Dec 2024