These good reviews you see are so outdated. I booked this hotel because it had good ratings, but it was my worst hotel experience.
Issue #1: the listing says “free offsite parking” and many reviews say there’s a free parking lot behind the hotel. Well, it’s not free. It’s $30/night and if you park there without paying, you risk having your car towed. Good luck finding street parking cus you won’t. I booked this hotel solely because i didn’t want to pay valet parking at other hotels. I ended up having to pay for parking every night anyways.
Issue #2: One of the nights, I had no hot water (it was fixed), but i had to shower coldly. One of the other nights, all 3 elevators stopped working. We had to climb up 12 flights of stairs because we were on the 12th floor. When i reached out to them to ask if the elevator was fixed, they replied simply, “i believe so”.
Issue #3: THE BIGGEST ISSUE - There is a rooftop bar right across the street from the hotel. AND THEY ARE LOUD. You can hear loud and clear, the music, the laughing, and chattering. The windows are not insulated so you can hear EVERYTHING. We could not sleep!! We were so shocked how we are on the 12th floor but we could hear them like they were next door. They gave us a “white noise machine” (plays background noise like rain) and earplugs, but it didn’t help. They refused to give me a refund for the remaining unused nights so we had to suffer for the next 3 sleepless nights.