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Esperanza, Auberge Resorts Collection

5.0 star property
5-star beachfront resort near Medano Beach

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Photo gallery for Esperanza, Auberge Resorts Collection

View from property
Private spa tub
View from property
Room, Multiple Beds, Ocean View (Casona) | Living area
Property amenity

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • On private beach
  • Bar
  • Pool
  • Hot tub
  • Breakfast available
  • Pet-friendly

Explore the area

Map
Carretera Transpeninsular Km 7, Cabo San Lucas, BCS, 23410
  • Cabo del Sol Golf
    ‪4 min drive‬
  • Cabo San Lucas Bay
    ‪10 min drive‬
  • Cabo Bello Beach
    ‪11 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪38 min drive‬

Room options

View all photos for Suite, 1 King Bed, Ocean View (Spa Suite - One King)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Suite, 1 King Bed, Ocean View (Spa Suite - One King)

  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Multiple Beds, Hot Tub, Oceanfront (Pool)

Oven, espresso maker, coffee/tea maker

Villa, Multiple Beds, Hot Tub, Oceanfront (Pool)

  • 307 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Room, Multiple Beds, Ocean View (Casona)

Room, Multiple Beds, Ocean View (Casona)

Room, Multiple Beds, Ocean View (Casona)

  • 353 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

Room, Multiple Beds (Casa Escondida)

  • Sleeps 8
  • 4 Queen Beds and 2 King Beds

View all photos for Villa, Multiple Beds, Hot Tub, Oceanfront (Pool)

Oven, espresso maker, coffee/tea maker

Villa, Multiple Beds, Hot Tub, Oceanfront (Pool)

  • 223 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Studio, 1 King Bed, Ocean View

View from room

Studio, 1 King Bed, Ocean View

  • 84 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View (Garden Spa Casita)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, 1 King Bed, Garden View (Garden Spa Casita)

  • 86 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Ocean View (Casona)

  • Sleeps 8
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Ocean View (Spa Casita)

Room, 1 King Bed, Ocean View (Spa Casita)

Room, 1 King Bed, Ocean View (Spa Casita)

  • 86 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Casita)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, 1 King Bed, Ocean View (Casita)

  • 86 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Multiple Beds, Garden View

View from room

Villa, Multiple Beds, Garden View

  • 372 sq m
  • Sleeps 9
  • 2 Double Beds and 3 King Beds

View all photos for Room, Multiple Beds, Hot Tub, Pool View (Casona)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, Multiple Beds, Hot Tub, Pool View (Casona)

  • Sleeps 7
  • 3 King Beds and 1 Double Bed

View all photos for Villa, Multiple Beds, Hot Tub, Ocean View

Villa, Multiple Beds, Hot Tub, Ocean View | Living area

Villa, Multiple Beds, Hot Tub, Ocean View

  • 372 sq m
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 3 King Beds

View all photos for Villa, Multiple Beds, Garden View

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Villa, Multiple Beds, Garden View

  • Sleeps 7
  • 2 King Beds and 2 Double Beds

View all photos for Villa, Multiple Beds, Garden View (with Plunge Pool)

View from room

Villa, Multiple Beds, Garden View (with Plunge Pool)

  • 223 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Villa, Multiple Beds, Garden View (with Plunge Pool)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Villa, Multiple Beds, Garden View (with Plunge Pool)

  • Sleeps 7
  • 3 King Beds

View all photos for Room, Multiple Beds, Pool View (Casona)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, Multiple Beds, Pool View (Casona)

  • 297 sq m
  • Sleeps 7
  • 3 King Beds

View all photos for Room, Multiple Beds, Jetted Tub, Garden View (Casona)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, Multiple Beds, Jetted Tub, Garden View (Casona)

  • Sleeps 9
  • 2 Queen Beds and 3 King Beds

View all photos for Room, Multiple Beds, Hot Tub (Hacienda with Pool)

Room, Multiple Beds, Hot Tub (Hacienda with Pool) | Living area

Room, Multiple Beds, Hot Tub (Hacienda with Pool)

  • 511 sq m
  • Sleeps 8
  • 3 King Beds and 2 Double Beds

View all photos for Villa, Multiple Beds, Ocean View (with Plunge Pool)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Villa, Multiple Beds, Ocean View (with Plunge Pool)

  • Ocean view
  • Sleeps 7
  • 1 Double Bed and 2 King Beds

View all photos for Villa, Multiple Beds, Garden View

Oven, espresso maker, coffee/tea maker

Villa, Multiple Beds, Garden View

  • 223 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room, Multiple Beds, Garden View (Casona)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, Multiple Beds, Garden View (Casona)

  • Sleeps 8
  • 3 King Beds and 1 Double Bed

View all photos for Villa, Multiple Beds, Ocean View (with Plunge Pool)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Villa, Multiple Beds, Ocean View (with Plunge Pool)

  • 223 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Villa, Multiple Beds, Ocean View

View from room

Villa, Multiple Beds, Ocean View

  • 307 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Villa, Multiple Beds, Ocean View

View from room

Villa, Multiple Beds, Ocean View

  • 223 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Ocean View (Spa Suite - One King)

Suite, 1 King Bed, Ocean View (Spa Suite - One King)

Suite, 1 King Bed, Ocean View (Spa Suite - One King)

  • 186 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront (Spa)

LCD TV, DVD player, pay movies

Junior Suite, 1 King Bed, Oceanfront (Spa)

  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Spa Casita)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, 2 Queen Beds, Ocean View (Spa Casita)

  • 86 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Oceanfront (Spa Casita)

Room, 1 King Bed, Oceanfront (Spa Casita)

Room, 1 King Bed, Oceanfront (Spa Casita)

  • 86 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Casita)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, 2 Queen Beds, Ocean View (Casita)

  • 86 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

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  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
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The price is CA $868
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About the area

Cabo San Lucas

Beachside getaway.You'll find Medano Beach and Cabo San Lucas Bay within 3 miles (5 km) of this Cabo San Lucas resort. Also, Islands and Protected Areas of the Gulf of California is within half a mile (1 km) and Blue Medical Net Hospital is within 2 miles (3 km).
View more Resorts in Cabo San LucasOpens in a new window

What's nearby

  • Cabo del Sol Golf - 4 min drive - 2.4 km
  • Cabo San Lucas Bay - 10 min drive - 4.4 km
  • The Arch - 15 min drive - 10.3 km
  • Medano Beach - 16 min drive - 6.8 km
  • Lover's Beach - 25 min drive - 10.5 km

Getting around

  • Los Cabos Intl. Airport (SJD) - 38 min drive

Restaurants

  • ‪RosaNegra - ‬19 min walk
  • ‪El Eden Tequila Bar - ‬7 min drive
  • ‪Sunset Da Mona Lisa - ‬10 min drive
  • ‪De Cortez Grill and Restaurant - ‬8 min drive
  • ‪Estrella Restaurante - ‬11 min drive

About this property

Esperanza, Auberge Resorts Collection

5-star beachfront resort near Medano Beach
Simply walk outside to feel the sun on your face at the sand beach. At Esperanza, Auberge Resorts Collection you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Cabo San Lucas resort.

  • 92 guestrooms or units
  • 4 levels
  • 6 dining venues
  • 2 bars by the pool
  • Meeting rooms
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Esperanza, Auberge Resorts Collection offers 92 accommodations with DVD players and free minibar items. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Tempur-Pedic beds feature premium bedding. LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room espresso makers and minibars. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including thalassotherapy.

Awards and affiliations

Esperanza, Auberge Resorts Collection is listed in the 2021 Travel + Leisure 500.

Languages

English, Spanish

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–11:00 AM: USD 35-40 for adults and USD 35-40 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Pilates classes
  • Sauna
  • Hot tub
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • In-room accessibility
  • Low-height bed
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable/satellite channels
  • DVD player
  • LCD TV
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Tempur-Pedic bed

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar
  • Local meal delivery service
  • Oven

More

  • Desk
  • Desk chair
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per pet, per stay (maximum USD 250.00 per stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls and pet-sitting services are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 11 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 500 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 35 to 40 for adults, and USD 35 to 40 for children
  • Airport shuttle fee: USD 370 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: USD 370 (roundtrip)
  • Pet fee: USD 125 per pet, per stay (maximum USD 250.00 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 11 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Esperanza
Esperanza Cabo San Lucas
Esperanza Resort
Esperanza Resort Cabo San Lucas
Resort Esperanza
Esperanza Auberge Resort Cabo San Lucas
Esperanza Auberge Resort
Esperanza Auberge Cabo San Lucas
Esperanza Auberge
Esperanza An Auberge Resort
Esperanza An Auberge Resort
Esperanza Auberge Resorts Collection
Esperanza, Auberge Resorts Collection Resort
Esperanza, Auberge Resorts Collection Cabo San Lucas
Esperanza, Auberge Resorts Collection Resort Cabo San Lucas

Esperanza, Auberge Resorts Collection Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 377 out of 408 reviews
Rating 8 - Good. 23 out of 408 reviews
Rating 6 - Okay. 6 out of 408 reviews
Rating 4 - Poor. 1 out of 408 reviews
Rating 2 - Terrible. 1 out of 408 reviews

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and accommodating. The grounds were outstanding. Our concierge Sebastian was amazing.
Stayed 4 nights in Nov 2024

6/10 Okay

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most were good. Lots of mosquitoes inside the room though. And dining is not as good as the resort itself.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Sean, Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly amazing! Third time visiting and can’t wait to go back again already! Exceptional service.
Stayed 4 nights in Aug 2024

10/10 Excellent

June, Coto de Caza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was such a treat at the Esperanza, was the quality of people, the professionalism of service and staff, the personal care, making every effort to make you feel extremely spoiled. Karim, your personal concierge, is exceptional. Jaesian and Fernanda at the pool are top notch in service. The pool is stunning with its 2 infinity edges and seating in the 3rd level. And a beautiful beach to enjoy. The Restauant on site, located with a spectacular view, fabulous dishes that are clearly created by magnificent chefs, is our go to spot even after trying other 5 star local restaurants in close 5 star resorts. We give the Esperanza a 10 out of 10!
Stayed 8 nights in Aug 2024

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely gorgeous resort and great staff
Stayed 4 nights in Aug 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience at Esperanza. Our concierge Jessica was amazing and made the trip so memorable. All the hotel staff were so friendly. The resort was gorgeous. Food was very good. We highly recommend a stay at this resort.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was amazing, with a welcoming and attentive staff, immaculately clean, spacious and luxurious rooms and very safe environment. would absolutely return again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Santiago

Stayed 3 nights in Apr 2024

10/10 Excellent

Michael Rory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property with impeccable staff and service.
Stayed 6 nights in Jun 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful and luxurious hotel I have ever stayed at. The staff was 50/10. They were amazing. They are there for your any need. The views were breathtaking. The food was delicious and 5 star. I will be counting down the days until I return.
Stayed 4 nights in Jun 2024

10/10 Excellent

Richard

Stayed 4 nights in Jun 2024

10/10 Excellent

Erika Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and property. Staff is friendly and very accommodating. Special shout out to Alfonso and Gerardo in the reception and all of the bellman team!
Stayed 3 nights in May 2024

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Andrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing. We love this hotel. Definitely recommend it. Just be aware food is very overpriced here.
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
Cannot fault this place. Absolutely amazing from check in to check out. The hotel, the location, the room, the food/drink and the staff. Absolutely a*!!!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Adam

Stayed 4 nights in Mar 2024

10/10 Excellent

Freddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi única recomendación sería mejorar la presión del agua de las regaderas.
Stayed 1 night in Mar 2024

10/10 Excellent

Lela Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Tarek, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with beautiful views. All staff members are top-notch. Perfect for a romantic getaway.
Stayed 3 nights in Dec 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful resorts I’ve ever been too

10/10 Excellent

Mary, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! The staff was awesome.
Stayed 3 nights in Aug 2023

8/10 Good

Bahman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a gateway at Esperanza, Auberge Resort in Cabo in July. The property and the rooms are beautiful and most of the staff was super friendly and attentive to all our needs. There were a few issues that we experienced which are worth noting. - During our last night while having dinner I was stung by a wasp. Security came and was very professional and treated the bite. However, the restaurant staff did not seem at all concerned about this. The waiter's only comment while I was in pain from the bite was "at least now you know you are not allergic to wasps". After that the waiter and restaurant manager were nowhere to be found. They did not check on us once (after security came by) to see if everything was good or if we needed anything. In fact I had to get up from our table to find someone to sign for my check before we could leave to go back to our room. That was very disappointing. - While they offer free wi-fi, the connection is not secure at all. Furthermore, the connection was very unreliable and there was no signal in many parts of the hotel. - The TV did screen cast as it was supposed to do. It took a lot of trial and error to get it to work. - All the restaurants are outside. There was no inside place to sit and eat that had AC (except for your room). - There are 3-4 restaurants but the food choices were not that great in my opinion. I am not sure if I would go back to this resort again.

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property
Stayed 3 nights in Jul 2023

10/10 Excellent

Eduardo

Stayed 3 nights in Jul 2023