10/10 Excellent
Angela
Travelled with group
19 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities
A long overdue vacay after several rough months of "life" just "life-ing" . Really enjoyed this place and I'm super selective as it relates to all inclusive resorts.
Staff was great. Food was awesome. Themed parties were the best. Everyone was so friendly - guests and staff. Already planning a return trip.
The ONLY negative would be the experience booking excursions on site. Our representative was not very organized or skilled in booking. We sat for over 2 hours in the heat while he tried to figure out how to take our payment. At one point he blamed our credit cards as the issue only to discover he was not entering the information in correctly. We kept telling him nothing was wrong with our credit cards - we've been using them all day but he insisted it was us...smh....! FINALLY he called over a colleague who was able to process our payment in less than 2 minutes. We missed a well anticipated activity patiently waiting for this guy to figure it out which was disappointing to say the least. If we didn't want to do this excursion so bad, we would've walked away.
Overall, you will enjoy this place.
Angela
Stayed 3 nights in Nov 2024