4/10 Poor
Ollie
Travelled with partner
24 Nov 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I called days before arrival to ask for early check in, Due to a football game at 4 PM, was told to call back at noon the day of, I called and was then told No check in until 3 pm. I arrived at 12:30 PM the parking lot had only a few cars, we walked in and ask again for an early check in and was told 3 PM. We sat in the lobby for hours, surrounded by gnats, while no one walked out of the hotel and a few came in and sat and waited with me. we watched while the desk clerk was watching videos on her phone and we could hear it. Finally got to put our luggage in the room and make it to the game in time. I have stayed in many hotels in the area and never had to wait that late. After arriving to the room, the door was closed but not completely which was a bit scary, thank goodness my husband was with me this trip. Coming back from the game we could not use 1 of the 2 elevators due to water in the floor leaking from the ceiling of the elevator? Was not even raining outside. No bottles of water in the room to make coffee. The window unit was loud and ran most of the night, door to the door you could see light all the way around it, I was afraid all night that someone could easily come in.
Ollie
Stayed 1 night in Nov 2024