Let me start out by saying this was probably great in its heyday… check in was ridiculous with a line of people who couldn’t check in until four even though some rooms were obviously ready. The check in became at least an hr long and everyone was miserable. The room was dirty, with visible sticky boot prints in the bathroom, paint flaking off, etc. We attended a 4 day concert and stayed 5 days at the hotel during which zero trash was taken out, no sheets were changed or refreshed, no fresh towels were offered. It was a wreck. One night we came back and went to the hotel bar with the other concert goers. The bartender was visibly ticked off because it was busier than usual. He made it very clear he didn’t want to be there. Our check was overcharged by at LEAST 30$, even the other patrons knew we didn’t order what that check listed. The clearly pissed off bartender wouldn’t listen or budge whatsoever. We had realized by then that no one at this hotel gave zero cares, so we paid and left. One night our remote quit and we called the office with no answer (which was usual!!!)
When they answered an hour later, we asked for batteries. The lady on the phone said she would get to it “when she got a chance”. We waited, we called again, one again, “when I have time.”
Needless to say we NEVER got batteries, and never had a remote. We weren’t near the front office at all, it was two buildings away, so it was really a pain to go to the office.
Radisson should be ashamed.