4/10 Poor
Krystie
Travelled with family and small children
20 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at the property a year ago and chose to stay again because of the great service we received last time. We came to visit family and had 2 adults and 2 kids. The room had towels for 2 people and they refused to give us more until we used the ones in the room. Finally they gave in and gave us 2 more big towels. When we asked for an extra blanket for the fold out couch, they asked for the extra towels back and shared “we should have brought our own towels and blankets.” The evening guy followed my husband upstairs to collect the towels in exchange for the blanket. The room was lightly “cleaned” before our stay..the sheet on the pull out couch was dirty and the room needed to be vacuumed, dusted and wiped down. On the final night stay we asked for a late check out and were lectured about the request. Instead of being granted the late check out we were told we would be charged a fee if not out by 11am. This is the poorest service received at this hotel and this was th service given by the evening gentleman. All other staff were fine.
