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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property
Hotel near Texas Tech University in Lubbock

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Outdoor pool
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

Map
3901 19th Street, Lubbock, TX, 79410
  • Covenant Lakeside Hospital
    ‪6 min walk‬
  • Maxey Park
    ‪10 min walk‬
  • United Supermarkets Arena
    ‪18 min walk‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

Pool
Breakfast included
Pet-friendly
Parking included
3.9 out of 5, Good, (1026)
The price is CA $94
per night
CA $108 total
includes taxes & fees
4 Feb - 5 Feb
La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

About the area

Lubbock

City center stay.Your stay at this Lubbock hotel places you within a 10-minute walk of Covenant Lakeside Hospital and Maxey Park. United Supermarkets Arena and Texas Tech University are also within 2 miles (3 km).

What's nearby

  • Covenant Lakeside Hospital - 6 min walk
  • United Supermarkets Arena - 18 min walk
  • Jones AT&T Stadium - 3 min drive
  • Texas Tech University - 3 min drive
  • University Medical Center - 3 min drive

Getting around

  • Preston Smith Intl. Airport (LBB) - 13 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Sonic Drive-In - ‬3 min drive
  • ‪Rosa's Café & Tortilla Factory - ‬3 min drive
  • ‪Pizza Hut - ‬11 min walk
  • ‪Smoothie King - ‬3 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel near Texas Tech University in Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 2 meeting rooms. Event space at this hotel measures 1636 square feet (152 square meters) and includes conference space. A terrace, a vending machine, and laundry facilities are also featured at the business-friendly SureStay Plus Hotel by Best Western Lubbock Medical Center. Free self parking is available.

This Lubbock hotel is smoke free.

  • 112 guestrooms or units
  • 1636 sq ft of conference space
  • 152 sq m of conference space
  • Continental breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • ATM
  • No smoking on site
  • Bar or lounge
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: WiFi (USD 0.00 per stay)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • 1 bar

Things to do

  • Fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 50-inch TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/tub combination
  • Spring water bathtub
  • Towels

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in April and close in August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 363 out of 1000 reviews" "
Rating 8 - Good. 288 out of 1000 reviews" "
Rating 6 - Okay. 140 out of 1000 reviews" "
Rating 4 - Poor. 108 out of 1000 reviews" "
Rating 2 - Terrible. 101 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was older hotel with a cheap "lipstick on a pig" remodel. Cheezy!
Stayed 2 nights in Oct 2024

2/10 Terrible

Karen

Disliked: Staff & service
Miserable female manager who was unpleasant
Female manager at checkin is a miserable person. She was very abrupt and not friendly. She was the same about 3 weeks ago. I don’t think she has a personal problem at home. I just think she hates her job. I am not staying for free. I am paying for a room therefore I expect her to pretend to be nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Fred, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Big tv, soft bed and well worth the $60 a night I paid
Stayed 3 nights in Oct 2024

6/10 Okay

Carlee

Liked: Cleanliness, room comfort
EHHHH- Pay up to Stay Elsewhere
I tried to cancel this reservation and go elsewhere as prices evened out over the weekend. But it was too late to do so. The hotel appears to be not that great. Our room however was clean and okay. Facilities are pretty dated, and based on reviews and what we saw, it really depends on the room you get. We stayed Friday, a day where the manager said they had 15-20 extra rooms open compared to Saturday. So we think they put us in one of the better rooms. Hotel staff was not very knowledgeable of shuttle details, and were hard to understand. Heavy accents and no articulation. I’m sorry to say that, but it was true. The elevator sounds like it was gonna come crashing down. Overall, we were fine and our room we stayed in felt clean. Like I said, the reviews aren’t lying, it’s a gamble on how your experience will be based off of the room you get!
Stayed 2 nights in Oct 2024

10/10 Excellent

Christopher

Stayed 1 night in Sep 2024

8/10 Good

Jennifer

Liked: Cleanliness, amenities
✅
Stayed 1 night in Oct 2024

10/10 Excellent

Chimaobi

Liked: Staff & service, property conditions & facilities
The room checked was oozing out cigarette odor
Stayed 2 nights in Oct 2024

10/10 Excellent

Jamie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay
Stayed 1 night in Sep 2024

8/10 Good

Hesed Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner and the workers were all very friendly. The breakfast was delicious.
Stayed 2 nights in Oct 2024

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot Breakfast
I recommend this hotel. Friendly staff, nice rooms. Good hot breakfast!
Stayed 3 nights in Oct 2024

8/10 Good

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Very goods value
Stayed 2 nights in Oct 2024

4/10 Poor

Laurie

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are dated - lamp bases and bathroom accessories were rusted. The air unit had a very loud cycle then would get quiet - woke me up all night long. Every corner on the room was dirty. There was something smeared on the wall right in the entry - I did take a rag and clean it. Walls are thin - you can hear everything. The exterior door had a key swipe but the door never locked (did not feel safe as it is right beside a stairwell). We were charged $279/night (TTU family weekend) so it really left me feeling cheated because the quality definitely did not fit the cost.
Stayed 2 nights in Sep 2024

2/10 Terrible

JOSE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
its old dirty
Stayed 2 nights in Sep 2024

8/10 Good

Ami

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room smelled like dirty clothes. But beds were decent, room was clean.
Stayed 2 nights in Sep 2024

2/10 Terrible

Daniel

Stayed 2 nights in Sep 2024

10/10 Excellent

lanette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find convenient to where i needed to be
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Stayed 1 night in Sep 2024

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Eva

Travelled with family
Disliked: Property conditions & facilities, room comfort
Will not stay here again
Front desk was unfriendly. Hotel was run down. Room bathroom door that Was falling apart. Fist pump hole on inside of bathroom door, probably due to the lock for the bathroom door being on The outside of the bathroom door. Someone probably got locked in there and couldn’t get out. Free breakfast is a first come first serve. If you don’t go before 8 AM there won’t be anything left. Had room right next to an exit door, which would rattle my door making it sound like someone was trying to get into my room. All in all I will not be staying there again. For $169 a night this place was not up to par.
Stayed 3 nights in Sep 2024

8/10 Good

Cheryl

Liked: Amenities
Last year , the property had a shuttle to the game but didn’t run it this year.
Stayed 1 night in Sep 2024

10/10 Excellent

Clayton

Stayed 1 night in May 2024

10/10 Excellent

Ariadne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

MOHAMMAD MAHBUBUL

Stayed 3 nights in Aug 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful at checking us in and giving us a specific location we requested at checkin.
Stayed 1 night in Sep 2024