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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property
Hotel near Texas Tech University in Lubbock

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Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Outdoor pool
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet-friendly
  • Gym

Explore the area

Map
3901 19th Street, Lubbock, TX, 79410
  • Covenant Lakeside Hospital
    ‪6 min walk‬
  • Texas Tech University
    ‪3 min drive‬
  • University Medical Center
    ‪3 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About the area

Lubbock

City center stay.Your stay at this Lubbock hotel places you within a 10-minute walk of Covenant Lakeside Hospital and Maxey Park. Texas Tech University and United Supermarkets Arena are also within 2 miles (3 km).

What's nearby

  • Covenant Lakeside Hospital - 6 min walk - 0.5 km
  • United Supermarkets Arena - 18 min walk - 1.5 km
  • Jones AT&T Stadium - 3 min drive - 2.9 km
  • Texas Tech University - 3 min drive - 1.9 km
  • University Medical Center - 3 min drive - 2.1 km

Getting around

  • Preston Smith Intl. Airport (LBB) - 13 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Sonic Drive-In - ‬3 min drive
  • ‪Rosa's Café & Tortilla Factory - ‬3 min drive
  • ‪Pizza Hut - ‬11 min walk
  • ‪Smoothie King - ‬3 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel near Texas Tech University in Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 2 meeting rooms. Event space at this hotel measures 1636 square feet (152 square meters) and includes conference space. A terrace, a vending machine, and laundry facilities are also featured at the business-friendly SureStay Plus Hotel by Best Western Lubbock Medical Center. Free self parking is available.

This Lubbock hotel is smoke free.

  • 112 guestrooms or units
  • 1636 sq ft of conference space
  • 152 sq m of conference space
  • Continental breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • ATM
  • No smoking on site
  • Bar or lounge
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 50-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in April and close in August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 370 out of 1004 reviews
Rating 8 - Good. 290 out of 1004 reviews
Rating 6 - Okay. 136 out of 1004 reviews
Rating 4 - Poor. 105 out of 1004 reviews
Rating 2 - Terrible. 103 out of 1004 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jacob

Stayed 2 nights in Dec 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel, but rooms were nicely remodeled. Only complaint is the TV/cable. TV is cheap brand (Sceptre) and takes forever to go change channels..to make it worse, half the channels are blacked out. If they upgrade the TV/cable, it would be 5 stars for me.
Stayed 1 night in Dec 2024

6/10 Okay

Jacob

Stayed 1 night in Nov 2024

6/10 Okay

Lynelle

Disliked: Staff & service, property conditions & facilities
The bed sheets had bloody mucus on them. It looked like the cleaning person tried to cover it up
Stayed 2 nights in Dec 2024

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
We had roaches in our room sent video to SureStay front desk and would like my money back for the stay and would like to speak to someone bout the situation
Stayed 1 night in Dec 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Gary

Travelled with family
Liked: Staff & service
The hotel was adequate the staff was excellent. Had a problem because of the card they were given was declined so hotels.com needs to do something about that it was not the first time. Not the hotels fault the manager took care of the problem fast.
Stayed 1 night in Dec 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

LIBERTY V

Disliked: Staff & service, property conditions & facilities
Close to store restaurants and school. It’s not really clean.
Stayed 8 nights in Nov 2024

8/10 Good

Laquita

Travelled with family, Business traveller
Liked: Property conditions & facilities
In walking distance of hospital
Stayed 1 night in Nov 2024

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient kication wasy to get too.
Stayed 1 night in Nov 2024

8/10 Good

Stephanie

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs and checked out day early no refund. Bad enough my husband was in covenant hospital. Horrible staff and food. Totally disappointed. Never again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Alexis

Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Stayed 1 night in Nov 2024

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

4/10 Poor

Robert

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hair from previous guest left in shower/tub, looked old and rundown
Stayed 2 nights in Oct 2024

8/10 Good

Shayne

Stayed 1 night in Nov 2024

4/10 Poor

Sal

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t totally cleaned and smelled like moth balls. Not on my list of hotels to go back to
Stayed 3 nights in Nov 2024

6/10 Okay

Andre

Stayed 1 night in Nov 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Exterior doors had broken locks.
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Oct 2024

8/10 Good

Schawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars
Our stay was great! The beds were super comfy! The room was clean. We will definitely recommend this hotel and stay again!
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This hotel is an excellent place to stay at if you are wanting to stay close to the Texas Tech University. The hotel looks and smells clean. The room was a nice size and looked very clean. Staff is friendly and very helpful. Excellent place to stay at for a very good price. Highly recommend staying at this hotel.
Stayed 1 night in Nov 2024