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Des Alpes Luzern

3.0 star property
3-star hotel in Old Town Lucerne

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Des Alpes Luzern

Interior
View from room
Terrace/patio
Exterior
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Free WiFi
  • Restaurant

Explore the area

Map
Furrengasse 3, Lucerne, 6004
  • Saint Peters Church
    1 min walk
  • Lucerne Town Hall
    2 min walk
  • Hertensteinstrasse
    3 min walk
  • Emmen Air Base (EML)
    16 min drive

Room options

Single Room, City View (7m²)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

Single Room, Balcony, River View (14m²)

  • 15 sq m
  • River view
  • Sleeps 1
  • 1 Twin Bed

Double Room, City View (10m²)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Single Room, City View (10m²)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

Double or Twin Room, River View (19m²)

  • 20 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

Double or Twin Room, River View (16m²)

  • 20 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

Double Room, Balcony, River View (10m²)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Single Room, River View (9m²)

  • 15 sq m
  • River view
  • Sleeps 1
  • 1 Twin Bed

Double Room, Balcony, River View (16m²)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, City View (12m²)

Double Room, Balcony, City View (12m²)

Double Room, Balcony, City View (12m²)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, River View (17m², big balcony)

Balcony

Double Room, Balcony, River View (17m², big balcony)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Double Room, River View (12m²)

  • 16 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, River View (14m², big balcony)

In-room safe, desk, blackout drapes, free WiFi

Double Room, Balcony, River View (14m², big balcony)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, River View (14m²)

Meeting facility

Double Room, River View (14m²)

  • 16 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Double Room, River View (19m²)

  • 16 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, City View (14m²)

Double Room, City View (14m²)

Double Room, City View (14m²)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Double Room, River View (17m²)

  • 16 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double or Twin Room, River View (19m², big balcony)

In-room safe, desk, blackout drapes, free WiFi

Double or Twin Room, River View (19m², big balcony)

  • 20 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

Single Room, 1 Queen Bed, City View (10m²)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double or Twin Room, Balcony, River View (21m²)

In-room safe, desk, blackout drapes, free WiFi

Double or Twin Room, Balcony, River View (21m²)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, River View (12m²)

Double Room, Balcony, River View (12m²)

Double Room, Balcony, River View (12m²)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Single Room, City View (9m²)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

Double Room, City View (12m²)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, River View (12m², big balcony)

In-room safe, desk, blackout drapes, free WiFi

Double Room, Balcony, River View (12m², big balcony)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

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About the area

Lucerne

Heart of Lucerne.With a stay at this Old Town Lucerne hotel, you'll be steps from Saint Peters Church and Rosengart Collection. Lucerne Town Hall and Hertensteinstrasse are also within half a mile (1 km).

What's nearby

  • Chapel Bridge - 3 min walk
  • KKL Lucerne - 7 min walk
  • Lion Monument - 10 min walk
  • Chateau Guetsch - 20 min walk
  • Swiss Transportation Museum - 4 min drive

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 6 min walk
  • Geneva International Airport (GVA) - 155 min drive

Restaurants

  • ‪Restaurant Rathaus Brauerei AG - ‬1 min walk
  • ‪Hirschenplatz - ‬2 min walk
  • ‪Rossini - ‬4 min walk
  • ‪Tchibo Luzern - ‬2 min walk
  • ‪Restaurant Zunfthaus zu Pfistern - ‬2 min walk

About this property

Des Alpes Luzern

3-star hotel in Old Town Lucerne
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Des Alpes Luzern.

This 3-star Lucerne hotel is smoke free.

  • 45 guestrooms or units
  • Meeting rooms
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Des Alpes Luzern offers 45 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Shopping

Accessibility

  • Elevator

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

More

  • Desk
  • Free newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25.00 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 25.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, Union Pay, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpes Lucerne Hotel
Alpes Hotel
Alpes Lucerne
Des Alpes Lucerne
Des Alpes Hotel
Alpes Luzern Hotel
Alpes Luzern
Des Alpes
Alpes Luzern Hotel Lucerne
Alpes Luzern Lucerne
Des Alpes Luzern
Des Alpes Luzern Hotel
Des Alpes Luzern Lucerne
Des Alpes Luzern Hotel Lucerne

Des Alpes Luzern Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 382 out of 656 reviews" "
Rating 8 - Good. 182 out of 656 reviews" "
Rating 6 - Okay. 63 out of 656 reviews" "
Rating 4 - Poor. 18 out of 656 reviews" "
Rating 2 - Terrible. 11 out of 656 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

SIMENTA, EVERETT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
I hope I could stay at Des Alpes again because it was the perfect place for me and my family to enjoy Lucerne. The view from the balcony couldn’t be beat. The food at breakfast was delicious. The staff was knowledgeable and friendly. The price was reasonable as well.
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Doug

Great location and staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Jessa

Stayed 1 night in Sep 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal location, walkable to everything you could want. Room is in acceptable shape, though the shower is nearing its end life. Friendly staff. The location pushes what is probably a 3.5-4 star hotel much higher.
Stayed 1 night in Sep 2024

10/10 Excellent

Mirtha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great views, and very walkable area. Splurge and get the river view. No AC but they have fans
Stayed 4 nights in Sep 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Amenities
Only negative was the cleaning material left a peculiar odor. No air conditioning but a Dyson fan with open windows cleared the smell. Nice restaurant on site and location was amazing.
Stayed 4 nights in Sep 2024

2/10 Terrible

Marlene

Stayed 6 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A Memorable Visit to Lucerne
We had a beautiful view over Lucerne over Hotel Des Alpes. Our room was very warm but fortunately we had a table fan. An electric kettle for coffee of tea would have been appreciated. The staff was warm and friendly. The hotel restaurant was excellent both for breakfast and for dinner.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel along the lake directly across from covered bridge. Food in dining room was very good but charging for every cup of small coffee in the am is a bit much. I asked for hot water and they were going to charge for that as well. The room was very clean but small. Staff are very nice.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ghulam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ki

Stayed 1 night in Aug 2024

10/10 Excellent

WILLIAM

Liked: Amenities
Excellent hotel with superb views of chapel bridge? But no AC so on a 30C day the room on 5th floor was pretty hot. Left both doors to balcony open and fan on and it was doable.
Stayed 1 night in Aug 2024

8/10 Good

Rosanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small and no air conditioning. Shower very small. Fans were provided and a breeze at night but somewhat noisy if you leave it open. View was stunning. Staff was wonderful.
Stayed 2 nights in Aug 2024

6/10 Okay

William, Kawasaki City Asao-ku

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
As I was checking in, another guest was checking out. The receptionist asked him how he had liked the room. He said, "It was hot!" and clearly was angry. The receptionist made no reply. But, he was correct. No air conditioning and the room are hot. If you open the windows, there are no screens to keep out the bugs.
Stayed 1 night in Aug 2024

2/10 Terrible

mike

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Insulting the price for one night stay in this little outdated room. Totally not recommended. Overpriced.
Stayed 2 nights in Aug 2024

10/10 Excellent

Zheng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room overlooking the covered bridge and canal. Very scenic. A deck would have been nice, but I think we would have paid more for a deck. Lucerne is absolutely stunning.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel on the river overlooking Chapel Bridge. Breakfast is very good with many choices on the menu. The hotel provided vouchers of $18.50 per person that we used for breakfast. The restaurant is on the river level with outside dining option. Best to buy excursions (like boat trips on Lake Lucerne) directly at the pier. The hotel does have an up charge.
Stayed 2 nights in Aug 2024

2/10 Terrible

Marcus

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible place to stay!
I spent a little extra money to book a top floor romantic room for our 25th anniversary trip 6 months ago. We were hot & tired when we arrived on August 15, 2024 looking forward to a hot shower & cool room. The room was locked up tight. No air conditioning. It was the worst hotel we stayed at the entire 15 day tour. We couldn’t relax, we hardly slept the entire night. I told the young lady at the front desk the next morning what an awful night we had and we wanted to cancel our second night. She was cocky, stuck up, she only cared about the dollar. She couldn’t care less about our discomfort. She absolutely wouldn’t cancel our second night, (because “our website tells you we don’t have air conditioning” (no matter that I booked it 6 months ago!) They’re website certainly did not take the time to explain that the high floors facing south get beat with the hot August sun! This is an awful place to stay during the hot summer months! And awful customer service skills by the hot shot young lady! Disclaimer: There was a senior hostess at the counter when I requested to cancel our second night. She offer me two extra meal vouchers. I do appreciate her effort for customer satisfaction.
Stayed 2 nights in Aug 2024

8/10 Good

ANDRES, SAN PEDRO GARZA GARCIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024