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Renaissance Lucerne Hotel

5.0 star property
5-star luxury hotel perfect for exploring Lucerne

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Renaissance Lucerne Hotel

Deluxe Room, 2 Single Beds
Boating
Lounge
Reception
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
Pilatusstrasse 15, Lucerne, LU, 6002
  • Mt. Rigi
    3 min walk
  • Chapel Bridge
    4 min walk
  • The Swiss Path
    4 min walk
  • Emmen Air Base (EML)
    12 min drive

Room options

View all photos for Studio Suite, 2 Single Beds

32-inch flat-screen TV with satellite channels, TV

Studio Suite, 2 Single Beds

  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds

Junior Suite, 2 Single Beds

Junior Suite, 2 Single Beds

  • 31 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Down comforters, pillowtop beds, in-room safe, desk

Superior Room, 2 Single Beds

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds

Down comforters, pillowtop beds, in-room safe, desk

Standard Room, 2 Single Beds

  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

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Lobby lounge

The Hotel Luzern, Autograph Collection

Pet-friendly
Free WiFi
Air conditioning
Breakfast available
4.4 out of 5, Excellent, (182)
The price is CA $372
per night
CA $400 total
includes taxes & fees
5 Jan - 6 Jan
The Hotel Luzern, Autograph Collection

About the area

Lucerne

Central Lucerne getaway .At this hotel, you'll be steps from Museum Sammlung Rosengart and Chapel Bridge. Mt. Rigi and The Swiss Path are also within half a mile (1 km).

What's nearby

  • Chapel Bridge - 4 min walk
  • KKL Lucerne - 5 min walk
  • Lucerne Town Hall - 6 min walk
  • Lion Monument - 15 min walk
  • Chateau Guetsch - 19 min walk

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 4 min walk
  • Zurich Airport (ZRH) - 56 min drive

Restaurants

  • ‪Rossini - ‬3 min walk
  • ‪Mövenpick - ‬1 min walk
  • ‪La Bestia - Pizza Pizza - ‬2 min walk
  • ‪Pastarazzi GmbH - ‬3 min walk
  • ‪Das Schwarze Schaf - ‬3 min walk

About this property

Renaissance Lucerne Hotel

5-star luxury hotel perfect for exploring Lucerne
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a terrace, and a vending machine are also featured at the luxury Renaissance Lucerne Hotel.

This 5-star Lucerne hotel is smoke free.

  • 1 building
  • 87 guestrooms or units
  • 6 levels
  • Built in 1907
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Renaissance Lucerne Hotel offers 87 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Offsite parking within 49 ft (CHF 15 per night)
  • Street parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: CHF 35 for adults and CHF 20 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Transfer shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Desk
  • Energy-saving switches
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Renaissance Lucerne Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 100.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CHF 35 for adults and CHF 20 for children
  • Nearby parking fee: CHF 15 per night (49 ft away)
  • Rollaway bed fee: CHF 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and Eurocard. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Hotel Renaissance Lucerne
Lucerne Renaissance
Lucerne Renaissance Hotel
Renaissance Hotel Lucerne
Renaissance Lucerne
Renaissance Lucerne Hotel
Renaissance Lucerne
Renaissance Lucerne Hotel Hotel
Renaissance Lucerne Hotel Lucerne
Renaissance Lucerne Hotel Hotel Lucerne

Renaissance Lucerne Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 257 out of 483 reviews" "
Rating 8 - Good. 160 out of 483 reviews" "
Rating 6 - Okay. 41 out of 483 reviews" "
Rating 4 - Poor. 15 out of 483 reviews" "
Rating 2 - Terrible. 10 out of 483 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Minaj

Liked: Cleanliness, amenities
The hotel was in a good location. It was overpriced for what the hotel offered.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jul 2024

10/10 Excellent

Darcey M

Stayed 1 night in Jul 2024

10/10 Excellent

Haim, Hollywood

Liked: Cleanliness
Stayed 1 night in Jun 2024

2/10 Terrible

E

Stayed 1 night in Jun 2024

2/10 Terrible

Revina, Toronto

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service. We booked the reinsurance and we were moved to a different hotel.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente location
Nice hotel, but very small rooms. Clean, good food
Stayed 2 nights in May 2024

2/10 Terrible

George

Business traveller, Travelled with group
Disliked: Amenities
I recently stayed at this so-called “5-star” hotel, and it was nothing short of a nightmare. The online description is utterly misleading. Here’s why: First, there are no restaurant services or any form of food available. For a hotel that claims to be 5-star, this is unacceptable. The hours of operation for anything remotely service-related are bizarre and highly inconvenient. You can’t even get basic amenities like water; there’s no way to ask for it, and the room has a small, empty fridge with no bottled water provided. The room itself was ugly and uncomfortable. There was no air conditioning control, and I suspect there wasn’t even AC, just a barely functional fan. This made for a very uncomfortable stay, especially during the warmer parts of the day. Moreover, the staff was unprofessional and unhelpful. They certainly did not provide the level of service one would expect from a 5-star establishment. Their attitude and service were more fitting for a 1-star motel. Overall, this hotel is a huge disappointment. It’s not even worthy of a single star. I would not recommend it to anyone. Save your money and stay somewhere that actually meets its advertised standards.
Stayed 1 night in May 2024

4/10 Poor

Shianne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer service Everything was great 😊
Stayed 1 night in May 2024

4/10 Poor

Shao

Disliked: Cleanliness, staff & service
Receptionist was rude.
Stayed 2 nights in Mar 2024

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable and relaxing.
Stayed 2 nights in Sep 2023

6/10 Okay

Cheryl

Travelled with partner
Very basic but close to the Chapel bridge.
Stayed 2 nights in Sep 2023

8/10 Good

Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Property
Overall, a good place to stay. For the price, I expected a little more in terms of elegance and luxury, but I can't think of a single complaint. The front desk and all hotel staff were very helpful and friendly. The location was extremely convenient with the train station just being less than a 5 minute walk away.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and fantastic breakfast as well
Stayed 2 nights in Sep 2023

10/10 Excellent

Sze Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff who advises the best way to eat and travel
Stayed 1 night in Aug 2023

4/10 Poor

Ahmed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room air conditioning unit was not cooling enough and moldy at the vent. Not expected from a five star hotel. Despite notifying reception nothing was done except for a thank you for notifying us. Will never stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mahesh

Stayed 4 nights in Aug 2023

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but disappointing overall
Our stay at the Renaissance was very disappointing overall. The good: - Location is excellent - Front desk staff is polite The bad: - No bottled water in the room and 9chf per bottle if you ask for it at reception - No Do Not Disturb sign in our room, and had to deal with housekeeping knocking and asking them to come back later. Asked the front desk for a DND sign but never got one. - Excessive noise from the hallways and of doors being slammed shut constantly - Body wash ran out and wasn't refilled during our stay, and the trash can wasn't emptied on one of the days either. Also found hair that didn't belong to us in the bathroom. I believe the Renaissance hotel can and should do much better, and I'll be searching for a different hotel next time I visit Lucerne.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ulises

Stayed 3 nights in Jun 2023

4/10 Poor

Solange

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very expensive hotel and not well kept
Stayed 1 night in Jun 2023

8/10 Good

Raul, Spring

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property in good location
Stayed 2 nights in Jun 2023

10/10 Excellent

Misty

Stayed 1 night in Jun 2023

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was easily walkable to Chapel Bridge and Allstadt. Nice park and multiple good restaurants nearby. The staff were very welcoming and went overboard in helping us get familiar with the area. Highly recommend.
Stayed 4 nights in May 2023

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great staff but ugh the room!
First time visiting Luzern. Booked the studio suite. Parking is difficult but the check in staff helped a lot. Great staff!! Room was spacious but very uncomfortable furniture and a tiny, tiny bathroom. Stand up shower has no door so water goes everywhere. Ugh, not for me.
Stayed 2 nights in May 2023