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Hyatt Place Luoyang

4.0 star property
4-star hotel in Xi Gong

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Photo gallery for Hyatt Place Luoyang

Indoor pool
Room, Park View
Room (Large King) | View from room
Hallway
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Bar
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

Map
No. 300 Zhongzhou Road, Right next to Wangcheng Park, Luoyang, 471000
  • Luoyang Museum
    ‪15 min walk‬
  • Wangcheng Park
    ‪17 min walk‬
  • Luoyang Old Town
    ‪4 min drive‬
  • Luoyang (LYA)
    ‪16 min drive‬

Room options

View all photos for Room

Premium bedding, down comforters, in-room safe, individually decorated

Room

  • 39 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room

Premium bedding, down comforters, in-room safe, individually decorated

Room

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Park View

Room, Park View

Room, Park View

  • 45 sq m
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room (Large King)

Premium bedding, down comforters, in-room safe, individually decorated

Room (Large King)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

About the area

Luoyang

City center retreat .Your stay at this Xi Gong hotel places you within 2 miles (3 km) of Luoyang Museum and Wangcheng Park. Luoyang Old Town and Lijing Gate are also within 3 miles (5 km).

What's nearby

  • Luoyang Museum - 15 min walk
  • Luoyang Old Town - 4 min drive
  • Lijing Gate - 4 min drive
  • China National Flower Garden - 5 min drive
  • Longmen Grottoes - 17 min drive

Getting around

  • Luoyang Longmen Railway Station - 19 min drive
  • Luoyang (LYA) - 16 min drive

Restaurants

  • ‪维罗娜意式休闲餐厅 - ‬2 min walk
  • ‪Listen Coffee听.咖啡 - ‬2 min walk
  • ‪回音酒吧 - ‬2 min walk
  • ‪名典咖啡语茶 - ‬2 min walk
  • ‪一枫茶庄 - ‬2 min walk

About this property

Hyatt Place Luoyang

4-star hotel in Xi Gong
Hyatt Place Luoyang offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 3444 square feet (320 square meters) and includes a conference center. The business-friendly Hyatt Place Luoyang also features multilingual staff, coffee/tea in a common area, and concierge services. A train station pick-up service and a train station drop-off service are available for a fee. For a fee, parking is available.

This 4-star Luoyang hotel is smoke free.

  • 246 guestrooms or units
  • Meeting rooms
  • 3444 sq ft of conference space
  • 320 sq m of conference space
  • Built in 2016
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hyatt Place Luoyang offers 246 air-conditioned accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include day beds. Beds feature down comforters and premium bedding. A pillow menu is available. 49-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers with hydromassage showerheads, bathrobes, slippers, and designer toiletries.

This Luoyang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free RV/bus/truck parking on site
  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Roundtrip train station shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: CNY 68 per person
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 49-inch LCD TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Day bed
  • Down comforter
  • Free cribs/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 115.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 68 per person
  • Rollaway bed fee: CNY 115.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hyatt Place Luoyang Hotel
Hyatt Place Luoyang
Hyatt Place Luoyang Hotel
Hyatt Place Luoyang Luoyang
Hyatt Place Luoyang Hotel Luoyang

Hyatt Place Luoyang Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 69 reviews
Rating 8 - Good. 29 out of 69 reviews
Rating 6 - Okay. 5 out of 69 reviews
Rating 4 - Poor. 2 out of 69 reviews
Rating 2 - Terrible. 0 out of 69 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Charles, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is lovely for a night or a week. Great brunch in the AM.
Stayed 1 night in Dec 2019

10/10 Excellent

Ong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Good Location. Friendly staff, comfortable and clean room.
Stayed 1 night in Dec 2019

10/10 Excellent

GEORGE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

ENG CHIONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Mimi, Los Angeles, CA

Travelled with group
Liked: Staff & service
The location is good as it is close to the town center. The bathroom wall had some stains on and the counter top was not thoroughly cleaned. There were some mosquito like flying bugs in the room for the 3 nights I stayed. There were a lot of tour groups staying in the hotel; there were not enough seats in the cafeteria for breakfast as all the tour groups had breakfast at the same time. Overall, the room is spacious and the staff were friendly.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very pleasant stay. Staff were enthusiastic and always eager to help, breakfast was sufficient and good quality, location wise, right on the edge of a busy shopping center, quiet and safe.
Stayed 3 nights in Jul 2019

8/10 Good

Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Very convenient to shops and restaurants. Took us 35 minutes from Longmen High Speed train station to the hotel.
Stayed 2 nights in Sep 2019

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot
We stayed at this Hyatt Place during a visit to Shaolin Temple and The grottos. The hotel was lovely, the complimentary breakfast was unexpected and great. Enjoyed our stay. There is a ton of construction in Luoyang and traffic was crazy in the area.
Stayed 2 nights in Aug 2019

10/10 Excellent

Krzysztof

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krzysztof, Warszawa, Poland
Bardzo ładny hotel, przypomina Mariott w Warszawie. Centrum miasta.
Stayed 2 nights in Jul 2019

8/10 Good

Hwee Leng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall a good experience. reasonable price. siggest to turn on the swimming pool filter at all times. when I went swimming, filter was not turned on.
Stayed 2 nights in May 2019

8/10 Good

Shalene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable base for visiting the Longmen Grottoes
We had a one night stopover to visit the Longmen Grottoes. The hotel is very new, with good sized, comfortable rooms and a pretty good breakfast offering. Luoyang is pretty big, so not much was within walking distance (except for lovely Wangcheng Park over the road). However, the hotel reception were very helpful in organising taxis to the grottoes and Longmen station. The bar was also very welcome after a long hot day too! Once the subway opens in a year or two, it will be super convenient.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent, location is great. Smoke smell floating in from other rooms.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The breakfast was good and the hotel well located. Some attention is required to maintaining room standard such as in the bath room where tiles are not grouted properly and water hardness is causing deposits of calcium.
Stayed 3 nights in Apr 2019

10/10 Excellent

Lakshmipriya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
The hotel was quite new and the rooms were clean. The staff were friendly and helpful. Front desk staff, especially Daisy, went out of their way to help us.
Stayed 1 night in Sep 2018

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, comfy and big clean rooms, soft beds. Oriental and western breakfast. Vegeterians options.
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
On check-in we were placed on a smoking floor and not offered an option for a non-smoking floor. When we eventually moved to a non-smoking floor, guests still smoked on that floor and the no smoking policy was clearly not enforced. The carpet in the 1st room was wet and the safe was also not working. Although we indicated that there would be 4 guests - 2 adults and 2 children, the sofa bed in both rooms was not adequate to accommodate the 2 children. The reception and restaurant staff were extremely friendly and helpful.
Stayed 2 nights in Aug 2018

8/10 Good

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacation
Breakfast was excellent. Room condition was good. Easy to get taxi nearby. Lobby starts from the 6th floor, but has a big Hyatt sign out-front and also one of the tallest building near-by. Overall, the stay was excellent. Perfect for a family vacation.
Stayed 3 nights in Jul 2018

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for a nice place.
I cant imagine finding another hotel this nice at the this price point. Nice breakfast and helpful staff.
Stayed 3 nights in Jul 2018

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our room
We loved our room and all the amenities. We will defiantly stay there again if we return this area.
Stayed 2 nights in May 2018

4/10 Poor

Vincent

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing Service
Very disappointed in the service at the Luoyang Hyatt. I understood that the hotel is relatively new, but the honeymoon is over. There’s simply no excuse for poor service. The hotel occupies the higher floors of an office building. However, there is little branding on the building except at the entrance to know that there is a Hyatt hotel. The taxi driver who picked us up at the train station didn’t even know there was a hotel there despite giving him the address in Chinese. The entrance to the hotel is down a service road off the main drag. However, it seems that the hotel wants to discourage taxis from pulling into the entrance as parking cones are placed to block the entrance. Any time we needed a taxi during our stay, we were told we could hail one from the street. Most hotels would call a taxi if one is needed. But not Hyatt Luoyang. Seems the staff at the front desk really didn’t want to be bothered. Their replies to questions were always inadequate. When we left the hotel at the end of our stay, I was trying to hail a taxi in the pouring rain while my wife waited with two large suitcases and a carry-on. Thanks for the help Hyatt Luoyang. In other areas, the cafe was decent enough although it was only open for breakfast. No other restaurants on site. The room itself was modern and comfortable. The environs not so good. At the end of the day, the service mentality does not exist. Poor training or management.