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Smartflats - New Yorker

3.0 star property
3-star apartment in Bonnevoie

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Smartflats - New Yorker

Panoramic Apartment | Living area
Studio | Living area
Standard Apartment | Living area
Studio | Living area
Front of property

Reviews

4.4 out of 10

Popular amenities

  • Parking available
  • Outdoor space
  • Kitchen
  • Free WiFi

Explore the area

Map
86 Dernier Sol, Luxembourg City, Luxembourg, 2543
  • den Atelier
    16 min walk
  • Notre-Dame Cathedral
    3 min drive
  • Luxembourg City Hall
    3 min drive
  • Luxembourg (LUX-Findel)
    20 min drive

Room options

View all photos for Panoramic Apartment

Panoramic Apartment | Living area

Panoramic Apartment

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Living area

Standard Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | Living area

Studio

  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Living area

Deluxe Apartment

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Apartment

Deluxe Apartment | Living area

Deluxe Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Panoramic Apartment

Panoramic Apartment | Living area

Panoramic Apartment

  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

Similar properties

Pool

Doubletree by Hilton Luxembourg

Pool
Pet-friendly
Free WiFi
Restaurant
4.0 out of 5, Very good, (1108)
The price is CA $219
per night
CA $225 total
includes taxes & fees
12 Dec - 13 Dec
Doubletree by Hilton Luxembourg

About the area

Luxembourg City

Bonnevoie stay.Your stay at this Bonnevoie apartment places you within 2 miles (3 km) of Post and Telecommunication Museum and Sacre Coeur Church. Den Atelier and Stade Achille Hammerel are also within 2 miles (3 km).
View more Apartments in Luxembourg CityOpens in a new window

What's nearby

  • Grand Ducal Palace - 3 min drive - 2.1 km
  • Notre-Dame Cathedral - 3 min drive - 2.0 km
  • Luxembourg City Hall - 3 min drive - 2.1 km
  • Place d'Armes - 3 min drive - 2.2 km
  • Place Guillaume II - 3 min drive - 2.2 km

Getting around

  • Leschte Steiwer/Dernier Sol Tram Stop - 3 min walk
  • Luxembourg Station - 11 min walk
  • Findel International Airport (LUX) - 20 min drive

Restaurants

  • ‪Bouneweger Stuff - ‬4 min walk
  • ‪Kikko Sushi - ‬9 min walk
  • ‪Pomme Cannelle - ‬6 min walk
  • ‪Le Quai Steffen - ‬11 min walk
  • ‪Snack Lara - ‬4 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats - New Yorker

3-star apartment in Bonnevoie
Smartflats - New Yorker offers its guests a terrace. The front desk is open around the clock. For a fee, parking is available.
  • 24 guestrooms or units
  • Terrace
Smartflats - New Yorker offers 24 accommodations with hair dryers. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and dishwashers.

This Luxembourg City apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

Languages

Dutch, English, French, Spanish

Property amenities

Internet

  • Free WiFi

Parking and transportation

  • Self parking on site (EUR 20 per night)

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Toaster
  • Freezer
  • Electric kettle

Bathrooms

  • Towels provided
  • Toilet paper
  • Hair dryer

Entertainment

  • Flat-screen TV

Outdoor areas

  • Terrace

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevators

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 24 rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Duve mobile app before check-in

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

Property is also known as

Smartflats New Yorker
Smartflats - New Yorker Apartment
Smartflats - New Yorker Luxembourg City
Smartflats - New Yorker Apartment Luxembourg City

Smartflats - New Yorker Reviews

Reviews

4.4
Rating 10 - Excellent. 1 out of 64 reviews" "
Rating 8 - Good. 12 out of 64 reviews" "
Rating 6 - Okay. 12 out of 64 reviews" "
Rating 4 - Poor. 10 out of 64 reviews" "
Rating 2 - Terrible. 29 out of 64 reviews" "

4.8/10

Cleanliness

4.8/10

Amenities

4.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Es lo peor de lo peor, el elevador no funciona, tuvimos que subir una cuarta planta con equipajes, de lo que ofrece la propiedad casi nada funciona, la limpieza deja mucho que desear, no habia gel de ducha, tuvimos que comprar al igual que el papel higiénico. A la hora de llegar a la propiedad tuvimos que llamar a Expedia para que nos ayudaran a entrar porque no habíamos recibido los códigos, perdimos mas de 2 horas, le recomendamos a Expedia que los eliminen de la lista porque son unos incompetentes, somos personas mayores y cón problemas cardíacos, osea que solo podiamos bajar y subir las escaleras una vez al día, vamos a hacerle un reclamo a la tarjeta de crédito por todos los inconvenientes que tuvimos en ese desastre de propiedad.
Stayed 3 nights in Aug 2024

2/10 Terrible

Philip

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Problems from the minute we arrived at the property. Door was faulty. Parking garage unavailable. Worst of all was that the lift was broken (we were on the fifth floor with lots of luggage). There’s no one on site, so I had to call the call centre, but did get through. As I was on the call, a guy starts hassling my wife and kids at the car for money. It’s not a safe area. Also, there appeared to be three separate other parties struggling to get in and were outside for ages. Once inside, all the electric blinds were broken. So we were unable to adjust anything. Insufficient linen for the number of guests we had (5). There were no cooking utensils. Two frying pans, one of which was broken. Kettle was broken. What I will say though is that Expedia were good in sorting it out for us afterwards. But avoid Smart Flats under all circumstances.
Stayed 1 night in Aug 2024

4/10 Poor

Shiva Shankar

Travelled with family
Liked: Cleanliness
Could’ve been better stay..
Stayed 1 night in Aug 2024

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
humbling experience... terrible customer service. sketchy on site manager asking for cash for parking that was free, linens for an unmade bed and extra towels. poor communication from operator. dirty and damaged unit (broken glass door)
Stayed 1 night in Aug 2024

2/10 Terrible

Felipe

Code was nevere sent. Arrived at the property and phone assistance dis not work either. We had to go and look for another place where to stay. Quite disorganised.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Neil

Travelled with family
Broken glass everywhere in the stairways
Stayed 2 nights in Jun 2024

2/10 Terrible

Chance

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The shower doesn’t drain, nor does the sink. There is hairs and stains all over both the bed and the pull out couch. The elevator was broken.
Stayed 1 night in Jun 2024

4/10 Poor

Abhishek

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Terrible customer support
We booked 2 apartments. In our property we found - 1) Sink was clogging so can't even brush the teeth 2) the shower door was broken so had to be super careful 3) Blood stain in the bedsheet, but the cleaner was very good. He immediately changed it. 4) No extra bedding for sofa bed. When we messaged the property, all we heard back was - we are sorry to hear.
Stayed 3 nights in May 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Not worth it
Our experience was honestly terrible. We booked this as a last minute necessity and I regret not spending a little more money somewhere nicer. We were given the wrong code to retrieve our key from the lockbox. The front door was falling off its hinges and once we entered, the opposite side of the door handle was on the floor. Needless to say we didn’t feel safe staying here. Had to barricade the door to feel semi-ok spending a few hours here. The floors were dirty and there was a pee stain on the comforter on the pullout bed, along with another pee stain on the couch cushion. On the main bed, the sheets were lackluster with a towel-like material and a “fitted” sheet that wasn’t fitted nor covering the entirety of the bed. Plus, there was hair and dirt on the bed. There was only two bath towels for four of us. The shower door also did not seal properly so water would pool in the bathroom. There was also no extra blankets anywhere in the unit. At least the help number was accessible? Only plus.
Stayed 1 night in May 2024

2/10 Terrible

Kirk

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Katarzyna

Disliked: Cleanliness, property conditions & facilities
Elevator not working. Garage door not working. Window blinds not working. The place has not been well cleaned in a while.
Stayed 1 night in May 2024

8/10 Good

Geoff

Stayed 5 nights in Apr 2024

6/10 Okay

Justin

Travelled with group
Liked: Cleanliness, room comfort
We never got confirmation until reaching out day of check in. The elevator was not working. Faucet handle was falling off. Tv had no stations and no chrome cast available or streaming available.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ignacio

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024

6/10 Okay

Atul

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The apartment itself is very nice. Just like it looks in the pictures. It's very well connected with public transportation also. What disgusted us was the cleanliness. The apartment that was assigned to us was smelling horribly and was not cleaned since the last guests left at all. Even the toilets were not flushed. It took us one hour to get it changed. This is ironic as they charge extra for an early check-in. Even though the newer apartment was cleaner, it still was not the cleanest apartment.
Stayed 3 nights in Jan 2024

6/10 Okay

Richard

Travelled with group
Liked: Room comfort
In die Wohnung wird Frischluft geblasen, die Anlage dafür ist extrem verkeimt und hat gerade bei Regen einen üblen Geruch. / Das Bad war erfreulich sauber, auf dem Teppich waren Unmengen Haare. / Der Kissenbezug hatte Flecken und an der Wand waren ebenfalls verdächtige Flecken. / Dreck in der Küchenschublade. / Nach mühsamem Check-In wurde behauptet, ich hätte nicht eingecheckt und müsse das noch einmal machen, 15 min später wurde das widerrufen. / Nachfüllen der Seife wurde zugesichert, geschah aber nie. / In der Küche fehlen essenzielle Dinge, z.B. ein Topf, Schwämme, Spülmaschinentabs. / Aufzug seit Jahren kaputt. / Tipp: Wenn die Außentür nicht öffnet (da Schließanlage dauerdefekt), muss man sie mit viel Kraft einfach aufschieben. / Schöner Balkon und an den Füßen sehr angenehme, nicht kalte Fliesen. / Bett bequem, nach französischer Art mit einer großen Bettdecke. / Von den Nachbarn haben wir nichts gehört.
Stayed 3 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, room comfort
J’ai séjourné pour un soir et heureusement !!! En arrivant sur place les parties communes sont très sales L’ascenseur bloqué au -3 Une fois dans l’appartement, le sol sale Pas de produit pour se laver les mains Et le comble c’est que le canapé lit n’avait pas de draps , la couverture dans le coffre était sans protection et sale ainsi que le matelas Il manquait un coussin Nous étions 4. J’appel pour avoir une assistance Résultat il est tard on ne peut rien faire pour moi ce soir Donc nous nous retrouvons à 4 dans un lit pour 2 Aucun geste commercial et pour un remboursement je dois écrire un mail de contestation. Les avions passent juste au dessus de l’appartement donc pour le calme … Vraiment la pire expérience
Stayed 1 night in Aug 2024

2/10 Terrible

Haval Ebrahim

Disliked: Cleanliness, amenities, property conditions & facilities
Das war sehr schlechte Hotel habe ich bis jetzt reserviert. Leider
Stayed 1 night in Aug 2024

2/10 Terrible

Fernandez Landi

Travelled with family
Disliked: Cleanliness
Organizar mejor
Buenos días a quienes forman parte de este empresa primeramente: el sitio y el aparthotel muy bien es amplio la zona también accesible. En cuanto a limpieza de verdad muy sucio encontramos cosas de otras personas sucias no había sabanas hay que llevar de todo honestamente. Mejoren en eso .
Stayed 2 nights in Aug 2024

6/10 Okay

Guro

Stayed 2 nights in Jul 2024

6/10 Okay

Camélia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
L’hébergement est grand mais pas propres! Poussières au sol, meubles cassé, traces sur le mur, salle de bain sale! Durant mon séjour l’ascenseur ne marchait pas
Stayed 1 night in Jul 2024

2/10 Terrible

Nao

Stayed 1 night in Aug 2024

8/10 Good

Aleksej

Travelled with family and small children
Liked: Amenities
Die Unterkunft könnte man besser ausstatten z.B Geschihr. Schlafsofa war ziemlich mitgenommen. Wir hatten unseres Zimmer im 4OG Aufzug ginge nicht. Dichtungen Kühlschrank und Mikrowelle flogen beim aufmachen raus.
Stayed 1 night in Aug 2024

2/10 Terrible

Fatima

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2024