Great hostel that met requirements such as good location, comfort, and price. It really was great and I wish I could give this place a higher rating but the one thing that was incredibly disappointing and frustrating was the service. Probably the worst service I’ve had from front desk clerks. They were young workers who did not appear to really know their job. One of them couldn’t even answer a simple question such as where is the nearest bank. The last straw was coming back one night and having to wait 40 minutes for them to open the door!! It was past midnight so you have to ring the bell. I waited, rang the bell, knocked, yelled hoping someone would hear me, called the phone and nothing! Turned out the night shift person was sleeping during her shift! She did not even apologize and just shrugged her shoulders when I said I had been waiting for 40 min, unbelievable. Please train your workers.