2/10 Terrible
Anthony
Travelled with family
12 Apr 2023
Disliked: Cleanliness, room comfort
Disaster
Do not book this property. No e-mail with the code for the key box arrived. Advised by Hotels.com to travel to the property. On arrival there was no one to help us. The telephone for the property was incorrect. Knocked on neighbours door who did have a phone no which we contacted. The company is Karah Suites- not Karah retreats. After 2 hours of waiting at the property a keycode was given to us but there was no key in the box. Another hour later they said they could not accommodate us and we would be relocated by hotels.com- on Good Friday at 5pm! No phone call came after that and 4 hours after arriving at the property we had no choice but to make the long jouney home. Contacted hotels.com the morning after and spent 4 more hours trying to get a refund and still waiting. Appalling experience.
Anthony
Stayed 4 nights in Apr 2023