10/10 Excellent
Dean
30 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon our early arrival, we were warmly welcomed by Tina at the front desk. Although we had arrived ahead of schedule and decided to inquire about the possibility of parking and taking a stroll before check-in, Tina kindly checked if our room was available.
Unfortunately, I had mistakenly booked for the incorrect date, but Tina was incredibly accommodating, promptly finding us a room and assisting with the amendment through hotels.com.
The hotel itself was delightful, and Tina's exceptional service and hospitality truly made her a valuable member of the hotel staff.
During our stay, which included our dog, it seems that the hotel allocates specific rooms for guests with pets. Our room was tidy and well-equipped, but there was a noticeable pet odor, likely from the carpet, which might benefit from a thorough cleaning.
Overall, the hotel was charming, and we are immensely grateful to Tina for her assistance. We are looking forward to our next visit.123
Dean
Stayed 1 night in Aug 2024