6/10 Okay
Rhoda
Travelled with family
30 Sep 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
**Resort Review: A Luxurious Escape With Service Struggles**
Werecently had the opportunity to stay at this beautiful resort. The setting, ambiance, and overall experience definitely reflected the resort’s premium price tag. From the stunning views to the amenities, it’s clear that a lot of care and thought has gone into creating such a relaxing place. However, while the resort itself is undeniably worth the high cost, the service was a major letdown during our stay.
Unfortunately, the resort seemed to be severely understaffed, which impacted the overall service. While the staff present were incredibly kind, helpful, and clearly doing their best, they were simply overwhelmed. Our room was never serviced during our stay—no fresh towels, no toiletries refills, and no bed sheet changes. This isn’t what you expect when paying a premium for a luxury experience.
It’s important to note that the poor service wasn’t a reflection of the staff’s effort but rather the result of an apparent lack of adequate staffing. It was disappointing to see such a beautiful resort unable to provide the level of service they advertise, especially when so much else about the place is truly exceptional.
In summary, if you're looking for a beautiful, luxurious escape, this resort offers that in spades. However, be prepared to manage some service shortcomings due to staffing issues, which might affect your overall experience. Hopefully, this can be address by the owner immediately.
Rhoda
Stayed 2 nights in Aug 2024
