We had a great stay. When we arrived by train, someone was there to pick us up. We ended up missing him but appreciated the gesture. Check in was quick and room was ready by regular check in time. The location of the hotel was perfect, off of main plaza and close to train and bus stations. Keep in mind that the only way to get up to the hotel is by several flights of stairs. Luckily we packed light. The room was comfortable and clean. A free breakfast was included and it was bread, fruit, cereal, with coffee, tea, or juice. Overall, it was all we needed for our visit to Machu Picchu.