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Xelena Hotel & Suites

5.0 star property
5-star luxury hotel in Macrozona Bahía Redonda y Primeros Faldeos

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Xelena Hotel & Suites

Indoor pool, sun loungers, lifeguards on site
Exterior
Exterior
Suite de Lujo
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Spa
  • 24/7 front desk
  • Laundry

Explore the area

Map
René Favaloro 3548, El Calafate, Santa Cruz, 9405
  • Calafate Fishing
    3 min drive
  • Anfiteatro Del Bosque
    3 min drive
  • Glaciarium
    7 min drive
  • El Calafate (FTE-Comandante Armando Tola Intl.)
    25 min drive

Room options

View all photos for Suite de Lujo

Suite de Lujo

Suite de Lujo

  • 80 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Junior

Suite Junior

Suite Junior

  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Triple

Triple

Triple

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite Presidencial

Suite Presidencial

Suite Presidencial

  • 125 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Esplendor by Wyndham El Calafate

Pool
Breakfast included
Spa
Parking included
4.3 out of 5, Excellent, (470)
The price is CA $281
per night
CA $281 total
10 Dec - 11 Dec
Esplendor by Wyndham El Calafate

About the area

El Calafate

Central El Calafate getaway .With a stay at this Macrozona Bahía Redonda y Primeros Faldeos hotel, you'll be within half a mile (1 km) of Bahía Redonda and 2 miles (3 km) of Bahía Redonda Viewpoint. Lago Argentino and Calafate Fishing are also within 2 miles (3 km).

What's nearby

  • Calafate Fishing - 3 min drive - 2.6 km
  • Gnome Village - 4 min drive - 3.2 km
  • El Calafate Historical Interpretation Center - 5 min drive - 4.3 km
  • Calafate History Exhibition Hall - 5 min drive - 4.2 km
  • Glaciarium - 7 min drive - 3.4 km

Getting around

  • El Calafate (FTE-Comandante Armando Tola Intl.) - 25 min drive

Restaurants

  • ‪Yeti Ice Bar - ‬5 min drive
  • ‪La Lechuza - ‬5 min drive
  • ‪La Cocina - ‬6 min drive
  • ‪Pura Vida - ‬4 min drive
  • ‪Cerveceria Artesanal Chopen el Calafate - ‬5 min drive

About this property

Xelena Hotel & Suites

5-star luxury hotel in Macrozona Bahía Redonda y Primeros Faldeos
Xelena Hotel & Suites offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A fitness center, spa services, and a terrace are also featured at the luxury Xelena Hotel & Suites. Limited free parking is available on a first-come, first-served basis.

This 5-star El Calafate hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 6 levels
  • Built in 2007
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Xelena Hotel & Suites offers 100 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LED televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This El Calafate hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Zen Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Free shopping center shuttle

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 20 for adults and USD 20 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Designer stores
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Lifeguards on site
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable channels
  • LED TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Food and drink

  • Champagne service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Heated floors
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Xelena Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 for adults and USD 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Xelena
Xelena El Calafate
Xelena Hotel
Xelena Hotel El Calafate
Xelena Deluxe Hotel El Calafate
Xelena Deluxe Suites Hotel El Calafate, Argentina - Patagonia
Xelena
Xelena Hotel & Suites El Calafate, Argentina - Patagonia
Xelena Hotel & Suites Hotel
Xelena Hotel & Suites El Calafate
Xelena Hotel & Suites Hotel El Calafate

Xelena Hotel & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 246 out of 391 reviews" "
Rating 8 - Good. 87 out of 391 reviews" "
Rating 6 - Okay. 36 out of 391 reviews" "
Rating 4 - Poor. 13 out of 391 reviews" "
Rating 2 - Terrible. 9 out of 391 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen Reid, Fairfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented a car so can’t speak to other forms of transportation. The hotel was clean and in good repair. The staff at the restaurant very friendly. The hotel is not constructed of high quality materials but was put together well. Drinks were very expensive and on par with New York.. humm. Stayed in the one bedroom suite facing the lake. Breakfast was included and delicious. Would recommend and would stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

Steve

Stayed 2 nights in May 2024

6/10 Okay

Deeplaxmi

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property sits on a very scenic location with rooms facing the lake. That is the best part. However, the rooms are not maintained. Eg a broken arm rest of a chair that was just kept in place and falling shower head. Someone can be seriously hurt. The food is average. Breakfast is ways below par. The hotel staff is trained to ask for payment immediately when you place the order, not after you are served or ready to leave. It is really a cheap mannerism and very insulting for a so called high class resort. Under the guise of sustainability, they provide only a refilled bottle of water in the room, with written instructions that guest can refill in hotel lobby. Really? Heard of customer service or hospitality? And they sell plastic water bottles in the Bar for $3 each. The staff doesnt seem to like working there, and reflects in their dealing with the guests. Highly suggest some serious staff training and change in service attitude if you wish to attract clientele. You have a prime property, pls pay attention to service and dining!
Stayed 2 nights in May 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Tegan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. Slightly far from town
Stayed 2 nights in Apr 2024

8/10 Good

Verena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not 5 stars but a good stay in El Calafate
Stayed 2 nights in Apr 2024

6/10 Okay

Noel

Travelled with family
La propiedad esta en una excelente localidad. Hermosa vista del lago y muy accesible a las areas turística. La propiedad está catalogada 5 estrellas sin embargo carece de muchas cosas para ser catalogada de esa categoria. Las habitaciones super sencillas sin ningún detalle de alta categoria. Lo mas importante el servicio al cliente era de categoria de hotel maximo 3 estrellas. Cuando llegamos nadie nos recibió en la entrada, no tenian personal para asisitir con las maletas ni dar una bienvenida personalizada como es de costumbre en un hotel da alta categoria. El servicio del desayuno tampoco era bueno. Muy poca atención de los empleados. En nuestro caso solo nos preguntaron el número de habitación y nunca se acercaron a ofrecer algo ni nada. Practicame era como si no hubiesen meseros para asisitir a los huéspedes. El menú demasiado limitado y de poca calidad. En resumen puedo decir qué es un hotel muy bonito pero no es un hotel 5 estrellas. Practicame entramos y salimos y nos sentimos completamente solos en el lugar durante las 2 noches que estuvimos alli. No recibimos ningún tipo de atención que nos hiciera sentir bienvenidos y que nos haga regresar al hotel en otra ocasion.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, location and service! Recommended!!
Stayed 2 nights in Apr 2024

6/10 Okay

Vincent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but shady extra charges
The place was nice but be aware that the room rate they advertise on Hotels.com is incorrect. And the reason they give you is a complete nonsense, in the end I paid 7% more which is not a lot but I don’t like being lied to, when I asked the front desk they deflected it on my credit card company (VISA) but they actually use they own exchange rate for foreigners … According to them the USD on the listing is only for Argentinian residents … nonsense…
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were huge.
Stayed 2 nights in Mar 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xelena has been our best stay in Argentina! It is very clean, and the staff are friendly. There is also a wonderful view of the lake!
Stayed 1 night in Apr 2024

6/10 Okay

david

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room was over lobby and was very loud Although there was a chill outside --could not cool room off
Stayed 2 nights in Mar 2024

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

eiman, lakewood ranch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Jamie

Travelled with partner
Disliked: Staff & service
This hotel is not worth the price for the stay. I recommend staying elsewhere.
Stayed 2 nights in Jan 2024

8/10 Good

John

Travelled with family
Not 5 Star
Not 5 Star maybe 3. Checkin not very smooth. Stayed in Presidential Suite and had to walk to Lobby to get “free” Ecodriendly water.
Stayed 3 nights in Jan 2024

10/10 Excellent

LUIXAVIER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Marlyn

Stayed 1 night in Jan 2024

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Sonia Cruz, Coral Gables

Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Amit

Liked: Cleanliness
Disliked: Staff & service
The hotel is definitely not worth the money for several reasons. Firstly, be cautious about the amount you're paying. The hotel enforces a non-official exchange rate for USD, which is 2.27 times higher than the rate used elsewhere. They falsely claimed this is the law, but in reality, they're taking the benefit tourists receive with their international credit cards (MEP exchange rate) for themselves. They price everything in USD but charge in local Pesos after an unfavorable MEP conversion, resulting in higher credit card fees and canceling out the benefits tourists should enjoy. This is essentially theft, as it's not disclosed anywhere, and the booking is non-refundable. During check-in, they surprise guests with this exchange rate, forcing them to either pay it or face a 100% fine from hotels.com. Secondly, the rooms are basic. Although we received a complimentary upgrade to a larger room with a view, it's comfortable but lacks the amenities you'd expect in a five-star hotel, such as a welcome drink or afternoon snacks. The spa area is small and poorly maintained, with a dirty pool and mold on its walls. This falls far short of the standards one expects from a five-star hotel, especially after the unfavorable exchange rate experience during check-in. I would recommend choosing another hotel that respects the official exchange rate to ensure a more worthwhile experience.
Stayed 2 nights in Oct 2023

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Alain, Miami

Disliked: Property conditions & facilities
I would like to start by saying that this is not a five star hotel as it has been advertised in Expedia. The hotel has several limitations for example all rooms are not insulated and you can hear what the people in the room next you are talking even with a normal voice level. We stayed for two nights with some friends and we stayed in three different rooms. All of my friends were in agreement with this statement. My next door neightboor was noisy all night and I could sleep, It is very unfortunate and very frustrated not be able to rest or sleep. The hotel management is informed about the lack of privacy and they have not done anything about it. The supervisor at the front desk said there have been several complains about this same issue in the past from other customers. This was a really uncomfortable situation, Please be aware of this when you are making a reservation.
Stayed 1 night in Jun 2023

10/10 Excellent

Zhiqiang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and efficient. Hotel was nice and cosy. Staffs were friendly and helpful.
Stayed 2 nights in May 2023