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Hotel Palacio Del Retiro, Autograph Collection

5.0 star property
5-star luxury hotel near Prado Museum

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Photo gallery for Hotel Palacio Del Retiro, Autograph Collection

Property amenity
Deluxe Room, 1 King Bed, Non Smoking
Property amenity
Serves breakfast, lunch, and dinner
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service
  • Gym
  • Free WiFi
  • 24/7 front desk

Explore the area

Map
Calle de Alfonso XII, 14, Madrid, Madrid, 28014
  • Prado Museum
    ‪9 min walk‬
  • Gran Via
    ‪10 min walk‬
  • El Retiro Park
    ‪17 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Madrid

Central Madrid getaway .Within a 10-minute walk of this Retiro hotel, you'll find Puerta de Alcalá and Prado Museum. Also, Gran Via is within half a mile (1 km) and Puerta del Sol is within 2 miles (3 km).

What's nearby

  • Puerta de Alcalá - 3 min walk - 0.3 km
  • Prado Museum - 9 min walk - 0.8 km
  • Gran Via - 10 min walk - 0.9 km
  • Puerta del Sol - 16 min walk - 1.4 km
  • El Retiro Park - 17 min walk - 1.5 km

Getting around

  • Retiro Station - 6 min walk
  • Madrid Recoletos Station - 9 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 16 min drive

Restaurants

  • ‪Cappuccino Madrid - ‬4 min walk
  • ‪Aarde - ‬3 min walk
  • ‪Patio de Leones - ‬4 min walk
  • ‪Ramses Natsuki - ‬4 min walk
  • ‪James Joyce Irish Pub - ‬5 min walk

About this property

Hotel Palacio Del Retiro, Autograph Collection

5-star luxury hotel near Prado Museum
Hotel Palacio Del Retiro, Autograph Collection offers its guests a full-service spa and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 452 square feet (42 square meters) and includes a conference center. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Hotel Palacio Del Retiro, Autograph Collection.

This 5-star Madrid hotel is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Built in 1908
  • Deli
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Palacio Del Retiro, Autograph Collection offers 50 accommodations with iPod docking stations and minibars. Each accommodation is individually decorated. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 38.72 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 33 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycles
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (33 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • iPod dock
  • Plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 100.00 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 33 per person
  • Nearby parking fee: EUR 38.72 per day
  • Rollaway bed fee: EUR 100.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a deadbolt lock in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

AC Palacio Autograph Collection
AC Palacio Autograph Collection Hotel
AC Palacio Autograph Collection Hotel Retiro
AC Palacio Retiro Autograph Collection
AC Palacio Retiro Autograph Collection Hotel
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Hotel Palacio Retiro Autograph Collection
Palacio Retiro Autograph Collection
Hotel Palacio Del Retiro, Autograph Collection Hotel
Hotel Palacio Del Retiro, Autograph Collection Madrid
Hotel Palacio Del Retiro, Autograph Collection Hotel Madrid

Hotel Palacio Del Retiro, Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 101 out of 162 reviews
Rating 8 - Good. 45 out of 162 reviews
Rating 6 - Okay. 10 out of 162 reviews
Rating 4 - Poor. 5 out of 162 reviews
Rating 2 - Terrible. 1 out of 162 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the park. A bit of a walk from most tourist attractions but short walk to the Prado and train station which was convenient. Staff were very helpful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service by the hotel employees. Truly fantastic service. Worth every penny
Stayed 2 nights in Jan 2025

10/10 Excellent

ALEJANDRO, philadelphia

Stayed 2 nights in Sep 2024

4/10 Poor

Zimu

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Anne

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Luis

Stayed 1 night in Sep 2023

10/10 Excellent

Jonathan

Stayed 2 nights in Aug 2023

8/10 Good

Carly

Travelled with group
Liked: Staff & service, property conditions & facilities
Beautiful property but was under construction while we were there and got woken up early to banging every morning . Tough to handle with the jet leg. Otherwise it was fantastic. Amazing staff.
Stayed 2 nights in Jul 2023

8/10 Good

Al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect on everything, there could be a better customer service between tour guides and clients.
Stayed 6 nights in Feb 2023

2/10 Terrible

jonathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

weiwei

Stayed 1 night in Oct 2022

6/10 Okay

Liliana

Liked: Cleanliness
Stayed 13 nights in Apr 2022

6/10 Okay

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Maureen S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff so kind and helpful and huge beautiful rooms in the best location one could ask for. I will certainly return!
Stayed 9 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location, right across street from Retiro Park. front desk was very friendly and welcoming. the room was clean and spacious. but it's a bit older, need some updating.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The staff was very nice and helpfull but very understaffed like many properties in europe
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Very Friendly staff, got an Amazing Suite they upgraded us!!!! Very Happy with our stay.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location and staff
Stayed 1 night in Jul 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property. Location and service were extraordinary.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World Charm
We really enjoyed our stay at this hotel. It had old world charm and yet was very modern, updated large rooms/with beautiful bathrooms. Air conditioning was exceptional for Europe though we were not in summer heat, it was still in the 80's! Staff was professional and efficient and greeted you each time you walked into the lobby. Only concern was that the breakfast was very expensive--it was good & bountiful--but one can only eat so much early in the day. Our last day, we had to leave the hotel for our flight early like 3am due to strike by security personnel at airport & so we did pay for the breakfast for that day but of course missed it though staff offered to pack us a box, we declined. But at 29 Eur each it would have been nice if they offered to reimburse us. Needless to say, we would not pay for the breakfast again esp. as there were so many charming cafes nearby for way less Euros !
Stayed 4 nights in May 2019