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Hotel Puerta América

5.0 star property
Family-friendly 5-star hotel near Gran Via

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Puerta América

Porch
Seasonal outdoor pool
2 bars/lounges, poolside bar
2 bars/lounges, poolside bar
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • Plaza de Toros de Las Ventas
    3 min drive
  • Marmo Bar
    1 min walk
  • Cartagena Station
    3 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    11 min drive

Room options

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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The price is CA $183
per night
CA $202 total
includes taxes & fees
1 Jan - 2 Jan
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About the area

Madrid

Chamartín stay.Your stay at this Chamartín hotel places you within 3 miles (5 km) of Santiago Bernabéu Stadium and Gran Via. Puerta del Sol and El Retiro Park are also within 3 miles (5 km).

What's nearby

  • WiZink Center - 4 min drive
  • Santiago Bernabéu Stadium - 5 min drive
  • Gran Via - 6 min drive
  • El Retiro Park - 7 min drive
  • Puerta del Sol - 9 min drive

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive

Restaurants

  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Skynight - ‬1 min walk
  • ‪Peggy Sue's - ‬5 min walk
  • ‪Casa Jorge - ‬7 min walk
  • ‪Rías Bajas Restaurante - ‬4 min walk

About this property

Hotel Puerta América

Family-friendly 5-star hotel near Gran Via
Hotel Puerta América offers its guests a fitness center and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A business center and 5 meeting rooms are available. A nightclub, a rooftop terrace, and a library are also featured at the luxury Hotel Puerta América. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 1 building
  • 315 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2005
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Hotel Puerta América offers 315 accommodations with safes and hair dryers. A pillow menu is available. Digital television is provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, German, Italian, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (EUR 26.00 per day)
  • Extended parking on site (EUR 26.00 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: EUR 30 for adults and EUR 12.50 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness center
  • Nightclub
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Digital channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from September 18 2024 to December 31 2024 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from September 20 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 26.00 per day
  • Extended parking fee: EUR 26.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open June 18 and close October 02.
  • Pool access available from noon to 7:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Hotel Puerta América Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 432 out of 791 reviews" "
Rating 8 - Good. 228 out of 791 reviews" "
Rating 6 - Okay. 71 out of 791 reviews" "
Rating 4 - Poor. 42 out of 791 reviews" "
Rating 2 - Terrible. 18 out of 791 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hourvash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 4 nights in Sep 2024

8/10 Good

isabel

Travelled with family
Liked: Cleanliness, staff & service
Average hotel
Hotel rooms are a little bit old.. or maybe it was only my room as every floor plant is different. I like the location for going to the airport easily but staying close to Madrid centro
Stayed 1 night in Aug 2024

6/10 Okay

Amir

Travelled with partner
Liked: Staff & service, amenities
Property was pretty good. The rooms that were given to us the carpets had stains all over the place.
Stayed 1 night in Aug 2024

6/10 Okay

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent staff -- professional and courteous. Rooms and facility were cutting edge but are now a bit tired and in need of some maintenance or updates. Pool is a nice feature. Location is quite good. Nice walk to many restaurants or to public transport on metro. Street parking available nearby.
Stayed 3 nights in Aug 2024

8/10 Good

Carl Jack, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Metro. Did not have the room upgrade I am expecting
Stayed 3 nights in Aug 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing and easy to get around with metro
Stayed 2 nights in Aug 2024

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was excellent except the outlets. We had to request extension cord to be able to use our phone charger. Good thi g is that the service man provided it right away, so it was taken care of within few minutes. It would've been appreciated if they had a table to put some stuff like in room breakfast, small microwave etc. Also refrigerator was not working right. Even after you keep water bottles in it overnight, it won't cool down. One final thing, shower / tub was open to sink and toilet seat, so it will wet those areas after you take shower. It would have been better if they had a shower curtain also or the shower head can be turned towards the wall to prevent mist spilling outside of the shower area. Vanity mirror vitually becomes useless die to fog after the shower due to inefficient ventilation. But let reiterate that despite of all of these issues it was awesome room with unique space ship theme.
Stayed 3 nights in Aug 2024

8/10 Good

Lorrie, Bonnyville

Stayed 3 nights in Jul 2024

10/10 Excellent

Luis

Stayed 5 nights in May 2024

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and amenities. Staff is professional and courteous. Pool is a welcome feature in heat of the summer.
Stayed 1 night in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Edward Krueger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By booking with Expedia, I was allowed to check in four hours early, which was HUGE as I could get into my room and sleep after an 8-hour flight from NYC. As an architect, this hotel is special, as the rooms on each floor are designed by different architects, many of them world-famous.
Stayed 2 nights in Jul 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service
It’s a good option good location
The hotel is great and each floor has a different theme , we stayed before there at floors 2 and 7 , this time was floor 3 and it was a bit disappointing, the design is minimalist and the bed was not very comfortable
Stayed 4 nights in Jul 2024

8/10 Good

Rejoice

Stayed 4 nights in Jul 2024

8/10 Good

Nuno

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's ok
Stayed 1 night in Jun 2024

4/10 Poor

Gareth

Business traveller
Disliked: Cleanliness, staff & service, amenities
Overall I didn’t like the property. In my room, the shades didn’t work and there was no blackout lines. The rooms are big, however, they’re tired and old. No coffee machines in room, I was charged 5 Euros for a machine coffee. Breakfast as not worth the money. The property is on the highway and far from Madrid.
Stayed 1 night in Jul 2024

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well located near a metro station. Great views and excellent facilities. The room was spotless and well appointed. Probably one of the best hotels I stayed at in a long time. Room was big, views great and each floor had a different theme. Perfect for families, business and couples.
Stayed 2 nights in Jun 2024

8/10 Good

LOURDES, BRISTOL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tienen mucha variedad en el desayuno todo muy bueno. Las habitaciones son amplias y la cama muy grande y comoda.
Stayed 2 nights in Jun 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting design concept. Really good place for resting and easy access to transportation.
Stayed 2 nights in Jun 2024

10/10 Excellent

EDUARDO

Stayed 1 night in Jun 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jun 2024

10/10 Excellent

Greggory

Stayed 3 nights in May 2024

8/10 Good

Elbert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff. & Service Great
Stayed 7 nights in May 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location station close to hotel made travel very easy.
Stayed 3 nights in May 2024

8/10 Good

Frederic

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was comped for a meeting so I don't know the cost. This hotel is in the periphery, a long cab ride from the center. Not much in the walkable nearby. The hotel is completely unique. Every floor has a different designer. Our floor was David Copperfield, all black. Rooms are similarly quirky and interesting. Beds very comfortable. Vast outdoor public spaces, pool, cocktail lounges, restaurants make this a very pleasant option. Good food and drink at reasonable prices. Everyone was very pleasant, spoke English and didn't laugh at my poor efforts in Spanish.
Stayed 1 night in May 2024