We arrived at the Hotel in the evening, the front door was locked and we had to wait a while for someone to let us in. The reception only speak Spanish, we do not but we got by. The receptionist took us to our ‘room’, IT IS NOT A ROOM, IT IS A BOX WITH A BED INSIDE! We booked a room not a bunk. There is no room around the bed at all, therefore no room for luggage etc. The electricity in ‘the room’ did not work, no lighting at all and no power. The ‘room’ had a very unpleasant odour, we could not stay in this ‘room’. We advised the staff we could not stay, as I say they do not speak English and we do not speak Spanish. I immediately booked another hotel on hotels.com. The next morning I contacted hotels.com as I could not get to speak to anyone at the hotel who could speak English. After many calls with hotels.com they advised they would look into this for me and get back to within 72hrs. After 24hrs hotels.com came back to me to advise they could not get the Modular Suites hotel to agree to a refund and they have now closed the matter. Unbelievable!!!!’