1. We wanted to change our room to less expensive one, although we saw in the website the hotel had spare rooms like we wanted, they refused to change our type of room.
2. We wanted to drink/eat in the patio with pool, from our own alcohol/food that we bought outside, they didn’t allow it, they said that we have to buy from their bar. I don’t understand, we paid for the stay, and very expensive price, and it includes the patio with the pool (not to drink and eat in the pool of course) why I have to order from your bar?
3. If the towels weren’t on the floor, they wouldn’t replace it, that means, if I hang the towel, it won’t be replaced. Also the glasses, we drunk coffee in it, they covered it instead of bringing new clean ones.