2/10 Terrible
Mark
Travelled with family
27 Aug 2024
Disliked: Staff & service
Real Nightmare
This has been the worst in 20 years. Check in took 1 hr at the desk, they kept charging my card for incidentals and even thou it said approved on the cc terminal and my bank sent texts saying it was approved, the clerk said it wasn’t. I used 3 cards all approved but he kept saying it wasn’t. I got a room with 2 queens and a sofa for 3 of us traveling, clerk gave me a 1 king room and then said that I told him it was ok. Why don’t he look at the reservation and give me what I prepaid for. I was driving through moving from Iowa to Texas, wanted to check in at 2:30 AM as Wichita is half way point, he told me I was late because check in was 3.00 PM. I prepaid as requested by Hotels.com and finally walked to my room at 3:45 AM after 2 different rooms issued that were not what I paid for. Left at 8:00 AM This is the worst experience ever! I want my money back, I feel they robbed me
Mark
Stayed 1 night in Aug 2024