6/10 Okay
Jane
Travelled with partner
22 Sep 2024
Liked: Cleanliness
Disliked: Staff & service
We booked 6/7/24 & on 9/8/24 rec’d Expa’s confirmation Itinerary email. Just before the travel date to check our book’g & noticed a Spanish message. It had to be opened to see in English we could cancel as there were Roadworks, but the date had passed. We arrived & we were upset by the proximity of the works & saw nowhere apart from a small hanging space so we would have to live out the suitcase. We messaged the host & Ex’a who said they were asking the manager for a refund & they had refused. We did not want a refund only some storage & reduction for the disturbance & disruption, the hosts never replied to us. The works were 30 mtrs away when we arrived but by the end it was directly under our window & some pavement had collapsed, making the route to the property even more awkward. We blame the Ex’a comm’s methods for us not receiving the message about roadworks. Ex’a should forward all messages by email to ensure receipt & avoid the need to keep checking messages just in case! We’re the hosts upset by Ex’a asking for a refund or just being rude? We would book again: room was clean, tidy, comfortable. Moving a chair would have enabled some shelving: downstairs kitchen & outdoor space much appreciated: Location is fantastic. We hope the hosts do not suffer too much from the disruptive roadworks but feel all guests should know of the situation or like us they will be shocked. This is written based on dates of 27/8 4/9/24 & so the works may have moved considerably.
Jane
Stayed 8 nights in Aug 2024