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Hotel Hugo

4.5 star property
Family-friendly 4.5-star hotel near Chelsea Piers

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Hugo

Rooftop bar, alfresco dining, open daily
Rooftop bar, alfresco dining, open daily
Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Rooftop bar, alfresco dining, open daily
Front of property - evening/night

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym
  • Room service
    Room service
  • Air conditioning
    Air conditioning
  • Pet-friendly
    Pet-friendly

Explore the area

Map
525 Greenwich Street, New York, NY, 10013
  • Hudson River Park
    5 min walk
  • New York University
    13 min walk
  • Washington Square Park
    14 min walk
  • New York, NY (LGA-LaGuardia)
    39 min drive

Room options

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Double Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Arlo SoHo

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.4 out of 5, Excellent, (1578)
The price is CA $590
per night
CA $730 total
includes taxes & fees
8 Dec - 9 Dec
Arlo SoHo

About the area

New York

Manhattan stay.Within a 15-minute walk of this Manhattan hotel, you'll find Hudson River Park and Washington Square Park. Whitney Museum of American Art and The High Line Park are also within 2 miles (3 km).

What's nearby

  • Hudson River Park - 5 min walk - 0.4 km
  • Washington Square Park - 14 min walk - 1.2 km
  • Whitney Museum of American Art - 19 min walk - 1.6 km
  • The High Line Park - 3 min drive - 2.2 km
  • National September 11 Memorial & Museum - 4 min drive - 2.7 km

Getting around

  • Houston St. Station - 6 min walk
  • New York Christopher St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪The Ear Inn - ‬1 min walk
  • ‪Westville - ‬2 min walk
  • ‪Felix Roasting Co. - ‬1 min walk
  • ‪Sweetgreen - ‬2 min walk
  • ‪Bar Hugo - Rooftop - ‬1 min walk

About this property

Hotel Hugo

Family-friendly 4.5-star hotel near Chelsea Piers
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily.

Event space at this hotel measures 500 square feet (46 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the luxury Hotel Hugo. You'll have access to the health club at a partner property. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 122 guestrooms or units
  • 18 levels
  • 500 sq ft of conference space
  • 46 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Hugo offers 122 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Highchair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Parking and transportation

  • Self parking on site (surcharge)
  • Height restrictions apply for onsite parking
  • Offsite parking within 656 ft (USD 55.00 per day)

Food and drink

  • Continental breakfast available for a fee daily 7 AM–11:00 AM: USD 18.00-26.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • 24-hour fitness center
  • Access to nearby health club

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • First-run movies
  • iPod dock
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75.00 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.90 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 34.43 per accommodation, per night and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 457 out of 1031 reviews" "
Rating 8 - Good. 281 out of 1031 reviews" "
Rating 6 - Okay. 151 out of 1031 reviews" "
Rating 4 - Poor. 85 out of 1031 reviews" "
Rating 2 - Terrible. 57 out of 1031 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Stayed 4 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the second floor next to the linen closet. It was extremely noisy and a constant in and out. We love the hotel and location otherwise
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and accommodating. The area is fantastic. Highly recommend! I was the may and in August! Did not disappoint
Stayed 4 nights in Aug 2024

10/10 Excellent

Michael

Stayed 4 nights in Jul 2024

10/10 Excellent

Timmy

Stayed 2 nights in Aug 2024

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 3 nights in Aug 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In times of despair Hotel Hugo was there for us. We arrived in the middle of the night at Sheraton around 2 am after a terrible journey to hear that they couldn’t find our reservation, they oversold and didn't have any room availability. It was Lucas from the front desk at Hotel Hugo that helped us when we were stranded. I say it was a blessing in disguise that Sheraton messed up. Lucas was very kind, helpful, caring and reassuring. He received us with a warm smile and open arms. We even got a complimentary bottle of wine. We will never forget how he made us feel welcome and comfortable. It is a beautiful and classy hotel with amazing rooftop views. We made wonderful memories there.
Stayed 2 nights in Aug 2024

4/10 Poor

Sylvie

Travelled with family
Liked: Cleanliness
Très moyen
Séjour très moyen dans son ensemble. Concernant la chambre, les fenêtres ne sont pas couvertes pour éviter de faire passer l luminosité au besoin, le wifi ne fonctionne ps correctement, les distributeurs à savoir sont très difficile d’utilisation, la douche ne donne pas d’eau chaude ou d’eau froide selon l’heure à laquelle vous souhaitez l’utiliser, de jour nous n’avions pas d’eau froide et le soir pas d’eau chaude. Les heures d’ouverture du roof top sont erronées sur Google, nous n’avons pas pu en profiter après nos sorties au théâtre. Le service est correct mais on ne sens pas que le personnel est intéressé par la satisfaction des clients.
Stayed 4 nights in Aug 2024

4/10 Poor

Michael

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly, but overall I would not stay at this hotel again. Our room was really beat up - all the sconces shades were broken off, so it was just bare light bulbs. The blinds were broken with the broken strings hanging down. Our towels had holes in them 1 of the days, the other days the towels all had stains on them. Two days the cleaning staff took all our towels and forgot to give us new towels, so we had to call the front desk to get additional towels. Overall, a pretty bad experience especially given the hotel is a 4-star hotel.
Stayed 3 nights in Aug 2024

6/10 Okay

Afarin

Travelled with group
Liked: Cleanliness, staff & service
Good experience overall
Stayed 4 nights in Aug 2024

10/10 Excellent

Jose, littleton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good
Stayed 5 nights in Aug 2024

6/10 Okay

Nada

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite issues I would go back!
First of all - the team at the hotel were really lovely! But I had a bunch of odd issues with the room that were always promptly addressed but were not necessarily fixable. I appreciated the adjustment on my bill when I departed! The lesson? When you are offered a different room? Accept!
Stayed 5 nights in Jul 2024

8/10 Good

Lory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Arezu

Stayed 4 nights in Jul 2024

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with a clean and spacious room. Rooftop bar really added to the experience
Stayed 2 nights in Jul 2024

10/10 Excellent

Dana

Stayed 4 nights in Jul 2024

4/10 Poor

Kathleen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is pretty gross. I wore my crocs in the shower because it was just dirty looking. It was super loud outside the room and we kept waking up with the noise. There is this $40 hotel fee and when I asked what it was for, the girl at the desk says it covers complimentary coffee and water and the hotel wifi…..that’s embarrassing considering I spent $500 and then I have to pay for “complimentary” water and wifi. I wouldn’t stay here again. It’s gross
Stayed 1 night in Jul 2024

10/10 Excellent

Aimee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Alejandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, great rooftop bar and views, awesome location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Roopa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super awesome. Rooms are really clean albeit tiny. The size of the room is perhaps a general trope across all hotels in the city, I guess. I have stayed here multiple times and will continue to do so. I don't know what the VIP perks were that I could have availed of. It would be good to be indicated of these perks so that one could leverage them.
Stayed 2 nights in Jul 2024

8/10 Good

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was good, overall hotel was good but the housekeeping staff left our room open after cleaning. We arrived back to the hotel around midnight and just pushed our door open. Aside from that it was good but luckily nothing happened when our room was not locked
Stayed 4 nights in Jul 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
I had a wonderful stay. The staff was very friendly and helpful. I will stay again.
Stayed 4 nights in Jul 2024