6/10 Okay
Chelsea
Travelled with group
14 Sep 2024
Disliked: Cleanliness, amenities
The hotel itself was very nice in the lobby and hallways. The staff were pleasant upon check in around 6pm. We had to drop off of things and go to make the Yankees game, so we left almost immediately.
Unfortunately, when we got back into the room around 11pm, we noticed the bathroom was not cleaned or not cleaned well enough. To be frank, there was hair (possibly pubic?) stuck to the sliding bathroom door that was immediately visible when the door was closed. The door was also disgusting in other areas with soap? or toothpaste? that was dripped on the door. There was no soap to wash our hands and had to use the body wash. I went down to the front desk to address these issues, however the employee behind the desk was unable to help as housekeeping was not available. I was told that she would attempt to get us a bar of soap, but that never happened. The were no other rooms available for us either. That night we also discovered that some of the lights in the room were malfunctioning/not working.
As a heads up to anyone planning to stay in a double bed suite, there is a glass wall that separates the bathroom from the sleeping area. Unfortunately, this wall is shared with the shower in the bathroom. This means that when you are showering, anyone in the room can see a rather detailed outline of whomever is showering. It's not quite see-through, but absolutely see-through enough that not much is left to the imagination.
Chelsea
Stayed 1 night in Sep 2024