All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 8 out of 27 reviews" "
10 - Excellent
8
Rating 8 - Good. 4 out of 27 reviews" "
8 - Good
4
Rating 6 - Okay. 3 out of 27 reviews" "
6 - Okay
3
Rating 4 - Poor. 3 out of 27 reviews" "
4 - Poor
3
Rating 2 - Terrible. 9 out of 27 reviews" "
2 - Terrible
9
6.6/10
Cleanliness
5.6/10
Staff & service
5.2/10
Amenities
6.8/10
Property conditions & facilities
2.0/10
Eco-friendliness
Reviews
2/10 Terrible
Jeremy
23 Jun 2024
Disliked: Cleanliness, room comfort
Wow run far away from here!
Do yourself a favor pick somewhere else. We can look back and laugh but we were not laughing sitting there in that depressing dump. No roaches is the only positive.
I was ecstatic to stay here until I opened the door to the apartment provided. It was infested with roaches. It was on the floor, on the bed on the walls. It was absolutely disgusting. I attempted claim a refund but obviously we know how the world works.. although expedia, as a company you have the power to remove a property from your sites. At this point if i cant get my money back at least save someone else from this hell hole
Bryan
Stayed 1 night in Dec 2023
2/10 Terrible
Jesse
12 Sep 2023
Disliked: Cleanliness
Jesse
Stayed 4 nights in Jul 2023
2/10 Terrible
Nicholas
10 Sep 2022
Nicholas
Stayed 4 nights in Sep 2022
2/10 Terrible
Hideki
Travelled with family, Travelled with family and small children, Travelled with partner
Quite different with information and pictures. Not clean. Broken some items. We booked another. 4 star hotel with almost half price.
Hideki
Stayed 3 nights in Aug 2022
10/10 Excellent
Verified traveller
Business traveller
26 Sep 2020
Liked: Cleanliness, room comfort
Comfortable View
Amazing accommodation with breathtaking views
Verified traveller
Stayed 2 nights in Sep 2020
8/10 Good
Jonalyn
Travelled with family
18 Jul 2020
Liked: Cleanliness, room comfort
Meh
The room is nice and comfortable, but tax and service charge is so expensive, the mandatort fee is expensive with service fee tho they didnt give you any service at all,stayed tgere for 3 days no bottled water, they wont give you any toiletries or clean towel on next day or so.
The place is disgusting and very dirty . You cannot even wanted to seat in the couch. The lobby is terrible and smell pee. I won’t recommend this place to anyone . This shouldn’t be in the selection to advertise . This will ruin your reputation .
Place is at the heart of BGC,so it was near restaurants,malls, etc..
Alyssa was very accommodating to our requests and very helpful.
Will definitely come back!
Absolute disaster! No one knew where the hotel was including taxi drivers, locals and police officers. Google maps and Waze could not locate the property. Phone numbers for the property did work. Eventually when we arrived there was no name on the building and the name of the property was incorrect.
No reception by staff, no one seemed to care.
Staff struggled to open the combination door lock...
Once in the room, agent points to cooking area .... however no cooker, coffee available but no water kettle....
Reserved (and confirmed) a single room with queen bed.... but room had 3 bedrooms with single beds so my partner and I had to sleep in separate rooms....
Was told they were fully booked but when I tried to rebook online (just to check) same room was still available...
Asked to speak with Operations Manager ...I am still waiting for her to call me back!!!
Absolutely pitiful !!! Horrendous (and obviously non-existent) customer service from management / executive level.
I have worked in upscale hotels all over the world as an executive manager for over 33 years and this is by FAR the worst experience I have had... really it is!
Never again ....
SteveT
Stayed 1 night in Oct 2019
4/10 Poor
Verified traveller
9 Oct 2019
Verified traveller
Stayed 7 nights in Sep 2019
10/10 Excellent
Verified traveller
16 Aug 2019
Verified traveller
Stayed 5 nights in Aug 2019
4/10 Poor
Simon
27 Mar 2019
Disliked: Staff & service
Not for me.
No towels, no iron, so small there were no bedside tables. Manager is not resident so have to know your checking in. Paid parking (overnight not cheap)
We actually booked the room first before reading the reviews, and we then have read the reviews of people who have been there some of it did shared their bad experience with the place and so we had a doubt about the place but then as we arrived there, our request for an early check in did happened and as we arrived to the place, it was just so nice and I recommend this place to stay in. It is affordable and clean.
We had to wait for people to come and check uss inn. And we had to pay 3000 pesos in security deposit. There was cockroaches in the appartment. Other than that it was nice appartment. In a wery good area. Breakfast was only available after 8:30