4/10 Poor
cybele
Travelled with family
28 Aug 2024
Disliked: Cleanliness, staff & service
STAY ELSEWHERE IF YOU EXPECT GOOD SERVICE
We booked (and paid $270 for the night for) a family room and were given a room with a queen bed pushed in front of an adjoining room door and 2 singles pushed together on an adjacent wall, not at all like the photo of the family room on WOTIF. There were LOTS of cobwebs on the walls but it was otherwise clean.
I would not normally bother to review poorly for the above reason, some things are just not what you pay for, but after the following interaction with the owner I feel it is my duty to let people know that they should really BOOK ELSEWHERE!
I had a sick child with me and called in the morning to ask for a late check out (we had arrived at 10pm the evening before) we were told that we could have a late check out at 1030am.... 30 mins after normal checkout! NEVER have I ever not been given a late check out of at least an hour if requested, especially with a sick child. I thought I would do the right thing and speak with the owner to give him an opportunity to do explain but he just said that all room were stripped first, they were busy and was quite rude.
IN STARK CONTRAST, we are now at ALZBURG in town (for $250 per night for a spotless 2BR apartment with kitchen!!) and, although they were very heavily booked they immediately offered a late check out at 11am and mentioned we could check whether the room was occupied directly after us and potentially have longer. Completely different experience!
DO NOT BOOK MOTOR INN!
cybele
Stayed 1 night in Aug 2024