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Hard Rock Hotel Marbella – Puerto Banús

4.0 star property
4-star Art Deco hotel near Puerto Banús Marina

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Marbella – Puerto Banús

2 outdoor pools, pool umbrellas, sun loungers
Classic Room | Balcony view
Reception
Aerial view
3 bars/lounges, rooftop bar, lobby lounge

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Gym
  • 24/7 front desk

Explore the area

Map
Urb. Nueva Andalucía, s/n, Marbella, Málaga, 29660
  • Centro Plaza
    5 min walk
  • Sportium en Casino Marbella
    1 min walk
  • Marbella (QRL-Marbella Bus Station)
    7 min drive
  • Málaga (AGP)
    50 min drive

Room options

View all photos for Classic Room

Classic Room

Classic Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Suite (Rock)

Suite (Rock)

Suite (Rock)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Platinum)

Studio Suite (Platinum)

Studio Suite (Platinum)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Gold)

Studio Suite (Gold)

Studio Suite (Gold)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace

Deluxe Room, Terrace

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Studio Suite (Silver)

Studio Suite (Silver)

Studio Suite (Silver)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Outdoor pool

Occidental Puerto Banus

Pool
Kids pool
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (288)
The price is CA $141
per night
CA $155 total
includes taxes & fees
8 Jan - 9 Jan
Occidental Puerto Banus

About the area

Marbella

Puerto Banús stay.Within a 15-minute walk of this Puerto Banús hotel, you'll find Puerto Banús Marina and Centro Plaza. Also, Malaga Province Beaches is within half a mile (1 km) and Playas del Duque is within 2 miles (3 km).

What's nearby

  • Centro Plaza - 5 min walk
  • Playas del Duque - 12 min walk
  • El Corte Ingles Shopping Center - 13 min walk
  • Puerto Banús Marina - 13 min walk
  • Puerto Banús Beach - 19 min walk

Getting around

  • Malaga Airport (AGP) - 50 min drive

Restaurants

  • ‪Ocean Club Marbella - ‬10 min walk
  • ‪Mumtaz - ‬3 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪NAO Pool Club - ‬13 min walk
  • ‪Rosas Cafe - ‬9 min walk

About this property

Hard Rock Hotel Marbella – Puerto Banús

4-star Art Deco hotel near Puerto Banús Marina
Hard Rock Hotel Marbella – Puerto Banús offers its guests 2 outdoor swimming pools and a fitness center. There are 3 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi.

A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hard Rock Hotel Marbella – Puerto Banús. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hard Rock Hotel Marbella – Puerto Banús was completed in June 2022.

Smoking is allowed in designated areas at this Art Deco Marbella hotel.

  • 383 guestrooms or units
  • 2 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 1970
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
Hard Rock Hotel Marbella – Puerto Banús offers 383 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 20 per night)
  • Limited onsite parking

Food and drink

  • 3 restaurants
  • 2 poolside bars and 3 bars/lounges
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Shopping
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Desk
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night, plus a one-time cleaning fee of EUR 75
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 125 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 20 per night
  • Pet fee: EUR 50 per pet, per night plus EUR 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean and Safe (Palladium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean and Safe (Palladium).

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Hotel
Hard Rock Hotel Marbella – Puerto Banús Marbella
Hard Rock Hotel Marbella Adults Only Recommended
Hard Rock Hotel Marbella – Puerto Banús Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Adults Recommended

Hard Rock Hotel Marbella – Puerto Banús Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 324 out of 540 reviews" "
Rating 8 - Good. 120 out of 540 reviews" "
Rating 6 - Okay. 53 out of 540 reviews" "
Rating 4 - Poor. 17 out of 540 reviews" "
Rating 2 - Terrible. 26 out of 540 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great location, nice room, good pool area
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Security on the doors made us feel safe and welcome
Stayed 3 nights in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

6/10 Okay

Ernesto

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room service was terrible
Stayed 3 nights in Sep 2024

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2024

6/10 Okay

Michael

Travelled with group
Liked: Amenities
Stayed here due to the name recognition that Hard Rock has but this really didn't live up to some of the expectations after staying at Hard Rock Ibiza a few weeks prior to this stay. Room was clean enough but some of the nooks beside the bed contained lots of hair & dust. I have short hair so was finding longer hairs in the bathroom (from cleaning staff) which should be taken care of. At the pool and we were informed you need to buy a bed for 200€ and they 'gift' you a bottle of spirits of your choice or champagne which was a bit of a joke. At all other Hard Rock properties we've visited, there is a minimum spend for these beds and we're happy to do that, but some days you don't feel like getting drunk by 1pm on a bottle of vodka + have lunch and waters etc. Service at the pool was lackluster at best despite it being so beautiful out there. With so many choices in the area, if you're going to be paying top dollar, we would consider other properites before coming back to this one.
Stayed 4 nights in Sep 2024

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Chike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all round awesome
Stayed 3 nights in Aug 2024

10/10 Excellent

Fajer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location and wonderful pool nice food
We really enjoyed the stay and the pool DJ. The breakfast was really good and diverse. Location was great. Just a short walk from puerto Banus and there is an underground connecting the hotel to the beach. However, the reception staff seemed understaffed we waited long during check in/out as there were 2-3 counters. The staff themselves were very kind once it’s your turn in the queue. Calling reception was useless almost no one answer and the house keeping don’t clean your room early had to call and let the reception know that I need my room cleaned everyday which is not convenient they could utilise morning breakfast time or while guests are out/in pool to clean rooms it’s not by room order they have a different system that I couldn’t understand. Room service food was nice but was delivered in take away boxes which is not the best option for the environment.
Stayed 3 nights in Sep 2024

8/10 Good

Aret, Laval

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in took a little too long when there were only 2 people in front of us. We waited over 25min.
Stayed 1 night in Aug 2024

2/10 Terrible

Mark

Disliked: Staff & service, amenities, property conditions & facilities
Service Shocking, reception!!!
Stayed 1 night in Aug 2024

8/10 Good

Janine

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Phillip

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Fantastic hotel, friendly staff and great pool area. Plenty to do around the resort, great dining options if a little expensive
Stayed 4 nights in Jul 2024

10/10 Excellent

Emari

Stayed 3 nights in Aug 2024

10/10 Excellent

Charles

Stayed 3 nights in Aug 2024

6/10 Okay

JASON

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Amazing Headache
Complete Headache Booking Into Hotel. also Relaxing around Pool you need noise cancelling Ear Buds
Stayed 3 nights in Jul 2024

10/10 Excellent

Conor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel and staff!
Stayed 4 nights in Aug 2024

10/10 Excellent

Rachida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Rachid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 4 nights in Aug 2024

10/10 Excellent

Aliya

Stayed 5 nights in Aug 2024

2/10 Terrible

Andor

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
Humiliated from Check-in, and a completely ruined holiday!
Stayed 11 nights in Aug 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service … I didn’t like parking
Stayed 2 nights in Aug 2024

2/10 Terrible

Chadi

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are tiny Pictures oversell way too much.. not realistic Had spiders on my pillow They let anyone not from the hotel in and disrupts the place Staff very friendly though.
Stayed 4 nights in Aug 2024

4/10 Poor

Russell

Travelled with group
Liked: Staff & service
Disliked: Amenities
It’s worth noting that we stayed there for three nights, and were only ever given my fresh towel. Also we never received any extra in-room complimentary waters…ever. Weird
Stayed 3 nights in Aug 2024