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Ensana Hvezda - Imperial

4.0 star property
Family-friendly ski hotel with spa

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Photo gallery for Ensana Hvezda - Imperial

Garden
Indoor pool, sun loungers
Reception
Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • 24/7 front desk
  • Pet-friendly
  • Gym
  • Parking available

Explore the area

Map
Goethovo Namsti 7, Marianske Lazne, 353 01
  • Marienbad Museum
    ‪2 min walk‬
  • Spa Colonnade
    ‪6 min walk‬
  • Casino Bellevue Marienbad
    ‪15 min walk‬
  • Karlovy Vary (KLV-Karlovy Vary Intl.)
    ‪44 min drive‬

Room options

View all photos for Imperial - Superior Plus Single Room with Wellness and Fitness Access

Imperial - Superior Plus Single Room with Wellness and Fitness Access

Imperial - Superior Plus Single Room with Wellness and Fitness Access

  • Sleeps 1
  • 1 Twin Bed

View all photos for Hvezda - Premium Double or Twin Room with Wellness and Fitness Access

Hvezda - Premium Double or Twin Room with Wellness and Fitness Access

Hvezda - Premium Double or Twin Room with Wellness and Fitness Access

  • 2 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access

Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access

Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access

  • 22.0 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Neapol - Superior Double or Twin Room with Wellness and Fitness Access

Neapol - Superior Double or Twin Room with Wellness and Fitness Access

Neapol - Superior Double or Twin Room with Wellness and Fitness Access

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Hvezda - Junior Suite with Wellness and Fitness Access

Hvezda - Junior Suite with Wellness and Fitness Access

Hvezda - Junior Suite with Wellness and Fitness Access

  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Hvezda - Premium Single Room with Wellness and Fitness Access

Hvezda - Premium Single Room with Wellness and Fitness Access

Hvezda - Premium Single Room with Wellness and Fitness Access

  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

About the area

Marianske Lazne

Near the slopes.At this hotel, you'll be steps from Church of the Assumption of the Virgin Mary and Marienbad Museum. Municipal Museum and Colonnade by the Singing Fountain are also within half a mile (1 km).

What's nearby

  • Marienbad Museum - 2 min walk - 0.2 km
  • Colonnade by the Singing Fountain - 3 min walk - 0.3 km
  • Spa Colonnade - 6 min walk - 0.5 km
  • Casino Bellevue Marienbad - 15 min walk - 1.3 km
  • Ferdinand Spring Colonnade - 4 min drive - 1.9 km

Getting around

  • Marianske Lazne Station - 5 min drive
  • Vaclav Havel Airport (PRG) - 104 min drive

Restaurants

  • ‪Modrá cukrárna - ‬7 min walk
  • ‪Classic Cafe & restaurant - ‬9 min walk
  • ‪Fuente Cafe - ‬6 min walk
  • ‪Royal Restaurant - ‬5 min walk
  • ‪Café park Boheminium - ‬14 min walk

About this property

Ensana Hvezda - Imperial

Family-friendly ski hotel with spa
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is available daily. WiFi is free in public spaces. This ski hotel also offers an indoor pool, a sauna, and a fitness center. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Marianske Lazne hotel is smoke free.

  • 239 guestrooms or units
  • 4 levels
  • 4 buildings
  • Built in 1819
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Ensana Hvezda - Imperial offers 239 accommodations with minibars and safes. This Marianske Lazne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Languages

Czech, English, German, Russian

Similar properties

Sauna, hot tub, steam room, Turkish bath, body treatments, hydrotherapy

Ensana Nove Lazne

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.5 out of 5, Wonderful, 40 reviews
The price is CA $310
CA $353 total
includes taxes & fees
Apr 15 - Apr 16
Ensana Nove Lazne

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Train station shuttle on request
  • Onsite parking available only on request
  • Covered self parking on site (EUR 14 per day)
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Ski passes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 18 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.04 per person, per night. This tax does not apply to children under 18 years of age.
  • Spa fee: EUR 0.6 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 135 per vehicle (maximum occupancy 3)
  • Covered self parking fee: EUR 14 per day
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Ensana Hvezda - Imperial Hotel
Dhsr Hvezda Skalnik Hotel
Dhsr Hvezda Skalnik Hotel Marianske Lazne
Dhsr Hvezda Skalnik Marianske Lazne
Ensana Hvezda - Imperial Marianske Lazne
Ensana Hvezda - Imperial Hotel Marianske Lazne

Ensana Hvezda - Imperial Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 22 reviews
Rating 8 - Good. 13 out of 22 reviews
Rating 6 - Okay. 2 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

9.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

VOLODYMYR, Boca Raton

Stayed 6 nights in Apr 2024

8/10 Good

Heidrun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gut
Stayed 3 nights in Oct 2024

10/10 Excellent

Ursula

Stayed 4 nights in Oct 2024

10/10 Excellent

Burkhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Μας ειχαν δωσει ενα δωμάτιο το οποιο δυστυχώς ειχε 24 ωρες το 24ωρο ενα βουητο.θα μπορουσα να τον περιγραψω οπως ο ηχος απο εναν απορροφητηρα. Η τουαλέτα δυστυχώς δεν ηταν πολυ καθαρη!Ειχε γινει και ενα μπέρδεμα με την κράτησή μας σε σχεση με την κατηγορία του δωματιου μας.Ενω ειχαμε πληρωσει χρήματα για ενα συγκεκριμένο δωμάτιο με επισήμανση διπλο κρεβάτι απο την Expedia, μας ειχαν πει απο το ξενοδοχείο πως δεν γνωριζαν και ειχαν αλλη ενημέρωση για χαμηλότερη κατηγορία με λιγότερα χρήματα φυσικα .Μετα απο απαίτηση μας ,δείχνοντας φυσικα τα email τα οποια αποδεικνυαν την κράτησή μας ακριβως, μας εδωσαν ενα δωματιο καλύτερο απο οτι μας ειπαν ,σε σχεση με αυτο που θελανε να μας δωσουν απο την αρχη.Αλλο οχι φυσικα αυτο που ειχαμε κλείσει απο την αρχη.
Stayed 3 nights in Aug 2024

8/10 Good

Matthias

Stayed 9 nights in Mar 2024

8/10 Good

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbar, aber …
Positiv: Sehr sauber, freundliches Personal, gutes Frühstück, Büfett am Abend okay. Städtchen ist fantastisch (Weltkulturerbe) Nicht Positiv: extrem lange Wege zu den Zimmern, wenn gebucht zu den Anwendungen, zum Speisesaal, dem Römerbad etc. In den unterirdischen Katakomben verlaufen sich viele Gäste.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ina Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Volker

Stayed 3 nights in Feb 2024

8/10 Good

Heiner

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
sehr angenehmer Aufenthalt. Das gastronomische Angebot entspricht nicht dem Anspruch des Hauses. Qualtäts des Frühstücks und Abendessens verbesserungswürdig. Sauna und Wellnessbereich unter Standart.
Stayed 3 nights in May 2023

10/10 Excellent

Olaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen fantastischen Kurzurlaub und können das Hotel und die Umgebung auf jeden Fall allen empfehlen.
Stayed 2 nights in Apr 2023

6/10 Okay

Jürgen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Der Hotelkomplex, der mit weiteren verbunden ist, ist abschnittsweise sehr schön und avantgardistisch. Dennoch lässt der Service und insbesondere die Freundlichkeit an der Rezeption zu wünschen übrig. Teilweise sind die Wege schlecht beschildert. Insgesamt haben wir uns mehr erwartet.
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Sergej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel imperial ist einfach super!!! Wir kommen gerne wieder.
Stayed 11 nights in Oct 2022

8/10 Good

Bernadett

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
mooie ruime kamer
Stayed 4 nights in Oct 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Stayed 6 nights in Oct 2019

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Janis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great access to 2 spas
Great that you have access to both the spa of the hotel as well as the roman baths in the 5 star hotel Nove Lazne, we really enjoyed that. The "tunnel" as they say is eventually a series of corridors that connect all the neighboring hotels Hvezda, Imperial, Maria, Central and Nove Lazne. This corridor is actually a very pleasing and entertaining walk with pictures, music and fountains of mineral water taps that you can stop and drink, but it is a series of elevators and many turns that you need to navigate. Also the breakfast was great. Things to improve. The lady at the reception Olga needs to loose her attitude and listen more carefully to what the customer is saying and asking as well as give her responses in a more polite and respectful manner. There were other staff who did great job in assisting us with some issues we had but I am sorry that because of Olga I cannot give the reception a higher valuation. Our check-in took 1.5hrs mainly because they were changing the door lock system, and at the end we were still given the wrong keys. When we entered the room there was some wood dust on the floor from the drilling they did to install the new locks. The car parking is confusing with different levels and elevators, they should specifically take the client to the parking and show which elevator goes where, otherwise the client needs to wander around and look for himself. Overall they should really explain the layout of the hotel property at the check in.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2019