2/10 Terrible
Kenneth
Travelled with family
18 Oct 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We selected this hotel because of the pictures on their website and the amenities listed listed, like the continental breakfast. The is obviously an old, very beat up hotel that someone plans to renovate at some point but it has no business booking guests in the condition it's in now. We are very disappointed in Wyndham.
The hotel was nothing like the pictures. The whole property, hallways, and rooms reeked of cigarette smoke. The restaurant was not open nor was the bar. There was no continental breakfast or even coffee in the lobby. There were no phones in either of the two rooms we were put in.
The first room had two lights not working and the bathroom door had been kicked in.
The second room they put us in had the following: The light over the vanity in the bathroom did not work nor did the vent fan. One of the electric plugs beside the bed did not work, the TV remote was not working right and on the second day we were locked out of our room because the key card didn't work. The shower had no inner shower curtain just the cloth one and there was no safety tread in the bottom of the tub. The bathroom door would not shut, there was only one small wastebasket in the room, and there was no hand soap in the room. Finally there was no housekeeping, no one cleaned our room.
Kenneth
Stayed 2 nights in Oct 2024