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Hilton Dalaman Sarigerme Resort & Spa

5.0 star property
5-star luxury hotel near Sarigerme Beach, connected to the convention center

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Dalaman Sarigerme Resort & Spa

Bar (on property)
Indoor pool, 11 outdoor pools, open 8:00 AM to 6:00 PM, free cabanas
Exterior
Exterior
Sports facility

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Room service
    Room service
  • Spa
    Spa
  • Gym
    Gym
  • Pool
    Pool

Explore the area

Map
Sarigerme Tourism Center PO:11, Ortaca, Mugla, 48610
  • Mavi Dalis
    12 min drive
  • Sarigerme Beach
    18 min drive
  • Asi Koyu Beach
    44 min drive
  • Dalaman (DLM-Dalaman Intl.)
    48 min drive

Room options

View all photos for Family Suite

Family Suite

Family Suite

  • 96 sq m
  • Sleeps 5
  • 3 King Beds

View all photos for Twin Room, River View

LCD TV, table tennis, books

Twin Room, River View

  • 36.4 sq m
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed (Lakehouse Swimup)

Room, 1 King Bed (Lakehouse Swimup) | Living area

Room, 1 King Bed (Lakehouse Swimup)

  • 71 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

LCD TV, table tennis, books

Room, 1 King Bed, River View

  • 36 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Plus)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Plus)

  • 76 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

Free minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Sea View

  • 34 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner | Living area

Suite, 1 King Bed, Corner

  • 67 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds (Deluxe with Swim-Up Pool)

Free minibar, in-room safe, desk, laptop workspace

Deluxe Room, Multiple Beds (Deluxe with Swim-Up Pool)

  • 112 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Suite

Free minibar, in-room safe, desk, laptop workspace

Suite

  • 131 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Twin Room, Sea View

Deluxe Twin Room, Sea View | View from room

Deluxe Twin Room, Sea View

  • 34 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed (Lake House Swim Up)

Room, 1 King Bed (Lake House Swim Up) | View from room

Room, 1 King Bed (Lake House Swim Up)

  • 71 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Free minibar, in-room safe, desk, laptop workspace

Standard Twin Room

  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 67 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room

Free minibar, in-room safe, desk, laptop workspace

Room

  • 36.4 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Sea View

LCD TV, table tennis, books

Standard Room, 1 King Bed, Sea View

  • 36 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Swim-up Pool)

Free minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Swim-up Pool)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Living area

Family Room, Multiple Beds

  • 142 sq m
  • Lake view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Twin Room (Swim-up Pool)

Free minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room (Swim-up Pool)

  • 56 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for LAKE HOUSE SWIM-UP SUITE WITH POOL VIEW

LAKE HOUSE SWIM-UP SUITE WITH POOL VIEW

LAKE HOUSE SWIM-UP SUITE WITH POOL VIEW

  • 142 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Suite, Multiple Beds, Sea View

Free minibar, in-room safe, desk, laptop workspace

Grand Suite, Multiple Beds, Sea View

  • 195 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed, Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Sea View

  • 392 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds, Sea View

Presidential Suite, Multiple Beds, Sea View

Presidential Suite, Multiple Beds, Sea View

  • 475 sq m
  • Sea view
  • Sleeps 10
  • 1 King Bed and 6 Large Twin Beds

Similar properties

Front of property

Ramada BY Wyndham Dalaman

Pool
Hot tub
Breakfast included
Spa
4.4 out of 5, Excellent, (58)
The price is CA $131
per night
CA $147 total
includes taxes & fees
8 Dec - 9 Dec
Ramada BY Wyndham Dalaman

About the area

Ortaca

On the beach.You'll be within 3 miles (5 km) of Sarigerme Beach and 25 miles (40 km) of İnlice Public Beach. Ölüdeniz Beach and Turunc Beach are also in the region.

What's nearby

  • Mavi Dalis - 12 min drive - 7.4 km
  • Sarigerme Beach - 18 min drive - 3.3 km
  • Kapikargin Sulfur Spa - 26 min drive - 18.2 km
  • Iztuzu Beach - 45 min drive - 20.6 km
  • Kayacık Beach - 46 min drive - 22.8 km

Getting around

  • Dalaman (DLM-Dalaman Intl.) - 48 min drive

Restaurants

  • ‪Sarigerme Main Restaurant - ‬2 min walk
  • ‪Citrus Patisserie & Bar - ‬9 min walk
  • ‪Breeze Bar - ‬7 min walk
  • ‪Tt Hotels Sarıgerme Tropikal Hotel - ‬6 min walk
  • ‪Vento Bar - ‬6 min walk

About this property

Hilton Dalaman Sarigerme Resort & Spa

5-star luxury hotel near Sarigerme Beach, connected to the convention center
Some rates at Hilton Dalaman Sarigerme Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. At Hilton Dalaman Sarigerme Resort & Spa you can cool off in one of the 11 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site, as well as 4 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 poolside bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking and valet parking are available.

This 5-star Ortaca hotel is smoke free.

  • 1 building
  • 493 guestrooms or units
  • 4 levels
  • 4 bars by the pool
  • 4 coffee shops
  • 8934 sq ft of conference space
  • 830 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Hilton Dalaman Sarigerme Resort & Spa offers 493 air-conditioned accommodations with free minibar items and laptop-compatible safes. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, hair dryers, and children's robes.

This Ortaca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested.

The onsite spa has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Russian, Turkish

Property amenities

Family friendly

  • 11 outdoor pools
  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free water park access
  • Grocery/convenience store
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Free secured, uncovered extended parking on site
  • Electric car charging station on site
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 4 coffee shops
  • 4 poolside bars, 1 beach bar and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 11 outdoor pools
  • 6 outdoor tennis courts
  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/game room
  • Archery
  • Art gallery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Bicycle tour information
  • Bike cleaning
  • Bike parking
  • Bike repair services
  • Bike shuttle
  • Bike storage
  • Billiards/pool table
  • Boating
  • Canoe available
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Electric bike charging stations
  • Evening entertainment
  • Fishing
  • Free beach club
  • Free water park access
  • Full-service spa
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Indoor pool
  • Karaoke
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Motor boating
  • Mountain biking
  • Nightclub
  • Parasailing
  • Pedal boating
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Segway rentals/tours
  • Shopping mall
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/body boarding
  • Table tennis
  • Volleyball
  • Water skiing
  • Windsurfing
  • Yoga classes
  • Surf lessons

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible shuttle
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Pool access ramp on site
  • Pool hoist on site
  • Portable hoist available
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 81-cm LCD TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Free minibar
  • Free tea bags/instant coffee

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Slippers
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 3 to March 28:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Property Registration Number 6841

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hilton Dalaman Sarigerme
Hilton Dalaman Sarigerme Ortaca
Hilton Dalaman Sarigerme Resort
Hilton Dalaman Sarigerme Resort Ortaca
Hilton Sarigerme Resort
Hilton Dalaman Sarigerme Resort Ortaca
Hilton Dalaman Sarigerme Ortaca
Ortaca Hilton Dalaman Sarigerme Resort & Spa Hotel
Hotel Hilton Dalaman Sarigerme Resort & Spa Ortaca
Hilton Dalaman Sarigerme Resort & Spa Ortaca
Hilton Dalaman Sarigerme Resort
Hilton Dalaman Sarigerme
Hotel Hilton Dalaman Sarigerme Resort & Spa
Hilton Dalaman Sarigerme Resort Spa
Hilton Dalaman Sarigerme

Hilton Dalaman Sarigerme Resort & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 122 out of 163 reviews" "
Rating 8 - Good. 32 out of 163 reviews" "
Rating 6 - Okay. 4 out of 163 reviews" "
Rating 4 - Poor. 4 out of 163 reviews" "
Rating 2 - Terrible. 1 out of 163 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

simrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Ali

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but Mehmet Yigit in the main restaurant was extraordinary person, attentive and humble wish him all the best in his future.
Stayed 1 night in Jun 2024

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memories are made of this.
This was our second time with you and on both occasions most enjoyable,and I hope that we may make it a third time, if of course you may reward a loyal customer, with an offer, well I can always ask? Regards Freddie.
Stayed 4 nights in May 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyable stay
Our first stay at the Hilton in Serigerme, hotel amazing, service brilliant, drinks on offer great quality, food very good with several different restaurants on offer.
Stayed 2 nights in May 2024

8/10 Good

Ann Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with wonderful facilities. Staff very friendly and helpful. Unfortunately only 1 restaurant is included in all inclusive which was a bit disappointing. Wish they had a breakfast only option
Stayed 6 nights in Apr 2024

4/10 Poor

serran

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The food and cocktails were bot so good and the hotel in general just felt very old and the beach towels were of low quality.
Stayed 1 night in Sep 2023

8/10 Good

Sinan

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Too much mosquitos. Everything else was good for the price.
Stayed 6 nights in Aug 2023

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge hotel. Feels very American corporate. Nice art school but had to pay extra. Good buffet and good service. Felt it lacks some charm
Stayed 2 nights in Aug 2023

8/10 Good

Rod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay.
Not as good as previous years, our mini bar hadn’t been fully stocked on arrival and wasn’t fully restocked afterwards, we had to request extra tea and coffee. No slippers in one room, just silly niggles but not the standard we have grown used to. Overall our stay seemed a little less luxurious to previous years, thinking of going back in August and hoping for improvement. Food was good and the kids had a great time just us picky adults!
Stayed 2 nights in May 2023

10/10 Excellent

NIMISHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have to go to Hilton Dalaman!!!
This hotel was amazing from the pre arrival communication to check in to every member of the team. The service was amazing, the choice and quality of food was mind blowing, and if you asked for something, every effort was made to ensure it was arranged. We used the spa facilities, again, incredible staff and service. Already looking at booking for next year.
Stayed 4 nights in May 2023

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Axita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect for a relaxing family holiday

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely massive with something for everyone. We only stayed here for a day and night before flying home. I think we could have occupied ourselves fro longer but maybe not a whole week. Not really our kind of hotel or holiday but we enjoyed it nevertheless. The cornily named "Mega Buffet" really is mega and the food is pretty good considering. Much is included but activities such as kayaking and windsurfing are extra.
Stayed 1 night in Sep 2022

10/10 Excellent

ALI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is good but only sand not
Stayed 3 nights in Sep 2022

10/10 Excellent

MUJDE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very good service, immaculate grounds, never felt crowded, loved every moment! Will be back!
Stayed 4 nights in Sep 2022

4/10 Poor

Anthony

Travelled with partner
Liked: Staff & service, property conditions & facilities
We arrived late in the evening. The reception whilst having my reservation were unaware that Expedia had already taken payment; so charged my credit card again and then subsequently cancelled the payment. Too late for dinner so were offerred sandwiches - sandwiches consisted of a tied-looking roll and chips. Breakfast was fine although finding a vacant table was a challenge; similar for dinner. The beach really was a non-event; many people stayed with the pools. All-in all-disappointing - really not our sort of hotel.
Stayed 2 nights in Jun 2022

8/10 Good

ALLAN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Ruvani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and Excellent property.
Stayed 4 nights in Jun 2022

8/10 Good

Najda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the lake homes with swim up swimming pool access. The staff is not customer sevice oriented. We wished to dine at one of the A la carte restaurants, because we had not made a booking until 8pm - we could not dine. We had asked for daily newspapers - we never got them.
Stayed 2 nights in Jun 2022

10/10 Excellent

Önder

Stayed 3 nights in May 2022

10/10 Excellent

AKIN, miami

Stayed 2 nights in Apr 2022

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 5 nights in Oct 2021

8/10 Good

MAHDI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Robert

Liked: Property conditions & facilities, room comfort
Good do so much better Hilton..
To start our check in was delayed by over 1 hr because our room was not cleaned in time for the 3pm check in. We had requested a Sea View Room and whilst we had been given an excellent room in one of the Lakeside Villa's it was located at the rear of the Hotel and Sea Glimpse may have been a better description. The hotel provided Golf Buggy transport, which was generally quick and efficient. The following day our room was not made up due to a electrical fault on the door panel that requested not to be disturbed, (I am guessing this is why our room was not ready for us on arrival). After informing reception, this was fixed and room cleaned satisfactorily on the following day. Overall staff at the hotel were not so welcoming and service was slow and given without a smile. (maybe as end of season they had all forgotten their training). Staffing levels appeared ok but the clearing of tables etc. was not as efficient as it could have been. The Champaign and Wine Bar, together with Scotch and Cigar Lounge are a shadow of their former existence. Limited Wine and Scotch on offer and can not even smoke a cigar in the Cigar Lounge...... We tried out the Chinese Restaurant one evening, whilst OK the food arrived cold having been prepared in the main restaurant and travelled to the Chinese Restaurant. not even kept hot on burners that you might expect in traditional Chinese restaurants. Overall excellent hotel that could have done so much better..
Stayed 3 nights in Oct 2021