10/10 Excellent
Danielle
19 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t listen to the bad reviews
Some reviews are very negative but I don’t understand how. The staff is SOOOO friendly. They let me check in 4 hours early with no charge, they did my laundry for me, even though it’s not a typical service, I stayed in two different rooms (I had two separate reservations) and both of them were very clean and cute. They even put flowers all over your room! Security was great and they got to know my face. But at first asked to see my room card when entering the property, which is how it should be. The spa was great as well, I had a great pedicure and an amazing hammam. But the stand out employee is Fatina! She went so far above and beyond that it actually made me rebook the second time.
Some things you might like to know:
-The number 16 bus goes right past the hotel and takes you to the Medina
-There are some restaurants walking distance if you aren’t happy with the food
Here are some downsides (but when is there every no downsides) :
- wifi pretty much only works in lobby
- the food isn’t the best and only half the menu is available.
Ps, I’m a Canadian with fairly high standards and I don’t typically review properties.
Danielle
Stayed 3 nights in Oct 2024