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Quality Inn Massena

2.5 star property
Hotel perfectly located for exploring Massena

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn Massena

Lobby
Lobby
Pillowtop beds, desk, iron/ironing board, cribs/infant beds
Pillowtop beds, desk, iron/ironing board, cribs/infant beds
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Breakfast included
  • Room service
  • Gym

Explore the area

Map
10 W Orvis St, Massena, NY, 13662
  • Massena Museum
    1 min walk
  • Harte Haven Shopping Center
    17 min walk
  • Bowlmor Lanes
    17 min walk
  • Massena, NY (MSS-Massena Intl.)
    7 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Pillowtop beds, desk, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Smoking

Pillowtop beds, desk, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Super 8 by Wyndham Massena NY

Parking included
Free WiFi
Air conditioning
Business services
3.9 out of 5, Good, (829)
The price is CA $129
per night
CA $143 total
includes taxes & fees
5 Jan - 6 Jan
Super 8 by Wyndham Massena NY

About the area

Massena

Heart of Massena.Stay at this Massena hotel and you'll be within half a mile (1 km) of Massena Museum and 2 miles (3 km) of Harte Haven Shopping Center. Bowlmor Lanes and Raquette River are also within 2 miles (3 km).

What's nearby

  • Massena Museum - 1 min walk
  • Harte Haven Shopping Center - 17 min walk
  • St. Lawrence Center - 5 min drive
  • Eisenhower Locks - 8 min drive
  • Upper Canada Village - 48 min drive

Getting around

  • Cornwall Station - 24 min drive
  • Massena, NY (MSS-Massena Intl.) - 7 min drive

Restaurants

  • ‪Pizza Hut - ‬3 min drive
  • ‪McDonald's - ‬13 min walk
  • ‪McDonald's - ‬5 min drive
  • ‪Taco Bell - ‬5 min drive
  • ‪Dairy Queen - ‬15 min walk

About this property

Quality Inn Massena

Hotel perfectly located for exploring Massena
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

A business center and a meeting room are available. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Quality Inn Massena. Free self parking is available.

Smoking is allowed in designated areas at this Massena hotel.

  • 117 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Quality Inn Massena offers 117 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers.

This Massena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Cribs/infant beds available
  • Laundry facilities
  • Microwave
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM–9:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Accessibility

  • Elevator

Room amenities

Entertainment

  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Cribs/infant beds available
  • Pillow-top mattress

Bathroom

  • Hair dryer
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Massena Quality Inn
Quality Inn Massena
Quality Massena
Quality Hotel Massena
Quality Inn Massena Hotel
Quality Inn Massena Massena
Quality Inn Massena Hotel Massena

Quality Inn Massena Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 89 out of 324 reviews" "
Rating 8 - Good. 120 out of 324 reviews" "
Rating 6 - Okay. 57 out of 324 reviews" "
Rating 4 - Poor. 36 out of 324 reviews" "
Rating 2 - Terrible. 22 out of 324 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The woman at the front desk was very nice. But our room was filthy and smelly, dated and shabby. Our sheets kept slipping off the mattress. The AC/heat wasn't working. Carpet was disgusting. Bathroom floor was definitely not cleaned. We weren’t told the heat and air was in between seasons. It looked as though someone tried to break into the hotel on the same floor as plywood covered a window. Friends next to us moved to another hotel. We should have done the same. The rooms need maintenance, deep cleaning and a redo.
Stayed 2 nights in Sep 2024

8/10 Good

Suzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good breakfast and friendly man who works there (80 years old)
Stayed 1 night in Sep 2024

4/10 Poor

imbriglio

Disliked: Staff & service, property conditions & facilities
When we got to our room we had put my wife's Diabetes medicine and insulin in the fridge after a few hours it was not working .We told the front desk and she came to see and she noticed it wasn't working after so many times coming and going they said they were going to down grade us to a double queen bed room. When we got to the room with all our bagages we notice so much crap on top of the window sill and the ceiling falling all over the air condition throwing it all in the air. We refused to stay in that room and went back to the room we had as ( they refuse to switch the fridge) it was the only one left .So i decided to fill up my little cooler so the insulin and other medicine would stay in a cool place over night as this was expensive medecine .The front desk said they would give us a discount which never happened .Just unacceptable
Stayed 1 night in Aug 2024

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay in the downtown area of Massena. We walked all around downtown and found local restaurants for dinner. Beautiful antique furniture in the impressive lobby area of the hotel.
Stayed 1 night in Aug 2024

6/10 Okay

JoAnn

Liked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2024

2/10 Terrible

Denise

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t look like the pictures. Very gross hotel
Stayed 2 nights in Jul 2024

6/10 Okay

Terese

Disliked: Amenities
replaced, as it is scratched and the drain is rusted, ditto the sink. The toilet is old. There is no fan in the bathroom so, it steans up quickly. The hair dryer is weak.
Stayed 4 nights in Jul 2024

10/10 Excellent

gerald r

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host (Tim) at the continental breakfast was very friendly and very attentive. All of the staff were very friendly. Our room was very clean.
Stayed 4 nights in Jun 2024

10/10 Excellent

Annette C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional! Very nice restraunt on premises. Good parking.

2/10 Terrible

Stonee

Stayed 2 nights in Jun 2024

6/10 Okay

lisa

Travelled with family
Liked: Staff & service, amenities
Outside on table were beer bottles, food and garbage..
Stayed 1 night in Jun 2024

8/10 Good

marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Massena, lively park and rivers and the pl
Staff helpful and kind. Responsive.
Stayed 2 nights in Jun 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had with the room was that the air conditioning was not working so it was a hot night
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although it’s an older hotel, the Massena Quality Inn provided a comfortable stay. It was very clean and the staff was very helpful and friendly.
Stayed 2 nights in Jun 2024

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Glad it was only one night
Tired and worn but nice staff. Couldn’t eat breakfast offered it was disgusting.
Stayed 1 night in Jun 2024

8/10 Good

Jean Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
nice place for short stays
Stayed 1 night in Jun 2024

10/10 Excellent

Nicholas

Stayed 1 night in May 2024

10/10 Excellent

Richard and Brandie

Liked: Cleanliness, staff & service, property conditions & facilities
Fair place to stay at.
Stayed 1 night in May 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Massesa
Really quick and easy check-in. The guys was very friendly. The rooms were clean as was the bathroom.
Stayed 2 nights in May 2024

10/10 Excellent

Annette C

Stayed 2 nights in May 2024

10/10 Excellent

Annette C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent! The restraunt was very nice with terrific food at a reasonable price. Clean room. The exterior landscaping really needs an update so dont judge the place by the outside.

10/10 Excellent

Chaley

Stayed 2 nights in Apr 2024