Ratings based on 29 Guest Reviews

Hear it directly from our travellers
4.6 out of 5
86% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Fantastic service!

Posted Jun. 17, 2024 on Hotels
Carmella was wonderful and made sure we got what we needed. She definitely made two tired travelers feel right at home.
Comment from Hotel Management
Jun. 17, 2024 by Carmela, Hotel Management
Thanks a lot,see you soon.
5 out of 5
by A traveller

We enjoyed our stay.

Posted Nov. 8, 2019 on Hotels
The hotel was located just outside the main town area but was a short walk. Parking is an issue. Very nice breakfast and view across the street. Our room was quite warm because they changed the air system to heat. We enjoyed our stay otherwise.
Comment from Hotel Management
Nov. 8, 2019 by rosanna, Hotel Management
Dear guest, we are glad you enjoyed yr stay and we thank you. You are welcome.
5 out of 5
by A traveller

A wonderful experience

Posted Oct. 9, 2018 on Hotels
We enjoyed our stay at Casalnuovo. We were especially pleased with the personal and helpful service they provided. The staff went out of their way (literally) to assist with some complicated bus info and they actually drove us out of town to catch the bus to our next destination and waited for the bus to arrive to make sure it went smoothly. We were very grateful. The hotel was clean, quiet and spacious. It was wonderfully situated for walking to the nearby Sassi area and for grocery shopping. I would stay there again and would recommend this hotel.
Comment from Hotel Management
Oct. 10, 2018 by Rosanna, Hotel Management
Dear guest, we are happy you enjoyed yr stay and we hope to welcome you again. Regards.
5 out of 5
Recommended
for Everyone
by Gerry from Ontario Canada

Interesting hotel in a unique location

Posted Jun. 3, 2014 on Expedia
Pros: Friendly and helpful staff, great location, quiet rooms. Having breakfast on the terrace overlooking the Sassi is a great way to start the day.
Cons: A lock box in the room would help.
Location: Sassi cave development.
The hotel is designed as a cave similar to the Sassi of Matera. It is adjacent to the Sassi caves allowing you to easily walk there. They have a terrace overlooking the site. There are large sitting areas in the lobby with all the rooms entering off those areas.
5 out of 5
Recommended
for Everyone
by Peggy from Arizona

Just steps away from Sasso, a unique place

Posted Oct. 9, 2013 on Expedia
Pros: We were four females in a quad room. 1 bed & 1 bunk. Also had a small table with 4 chairs & a kitchenette
Location: We were nearby a plaza with shops, etc. but everyplace in Italy requires a lot of walking! We visited churches, caves & food places.
The staff of two people were pleasant, helpful & fun. The concierge was extremely knowledgeable of Matera as well as many of the surrounding towns. He willingly contacted some Communes to obtain hours & days of operation.
5 out of 5
by Juliana

Amazing!

Posted Sep. 12, 2012 on Hotels
Even though there was a confusion with our reservation, the staff was friendly and helpful and sorted out the problem really quickly and we had a lovely room.
5 out of 5
by A traveller

Posted Aug. 29, 2023 on Expedia
Bellissime camere, disponibilità, gentilezza; abbiamo dormito benissimo e ottima colazione. La posizione è perfetta per visitare Matera e parcheggiare.
4 out of 5
by A traveller

Posted Jan. 2, 2023 on Expedia
Accoglienza ottima.....
2 out of 5
by A traveller

Posted Jul. 15, 2022 on Hotels
La residence n est pas a la hauteur de l information, vieillot, moisissures dans la salle de bain, la fenêtre impossible de rester ouverte elle donne sur la rue,si j avais prevu de manger dans la chambre une misérable petite casserole. Je ne conseille pas l établissement. Lucia.baldassarre
4 out of 5
by A traveller

Posted Dec. 17, 2019 on Expedia
Gradevole la saletta della piccola colazione, che si trova in un albergo a 20 metri di distanza. Da un terrazzino di questo albergo c’e una vista bellissima su Matera. In base alla foto di questa vista pensavo fosse questa la struttura.Nella stanza l’unica finestra dava su un muro scuro.