Ratings based on 91 Guest Reviews

Hear it directly from our travellers
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

Posted Sep. 17, 2022 on Hotels
Serenity Bay is a nice place to stay. It is right on the water with a nice dock and there are kayaks and a fishing pole. There is a fire pit (bring your own wood). The place is a nice size and has everything you need while you're there, besides food and toiletries. Restaurants and shops are walkable. It is really quiet and laid back here and this is a good place to hang while you're here.
Comment from Hotel Management
Sep. 17, 2022 by Sha, Hotel Management
Hi, and thank you for the positive feedback. I'm so happy to hear that we provided a nice experience for you.Sharon
5 out of 5
by A traveller

On-Site Host Patient and Kind

Posted Aug. 1, 2022 on Hotels
The host was excellent and extremely patient with me.
Comment from Hotel Management
Aug. 3, 2022 by Sha, Hotel Management
Hi, and thank you for taking the time to leave a review. I hope you enjoyed your stay.
4 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 31, 2022 on Expedia
5 out of 5
by A traveller from Tawas City

This traveller left a rating score only Posted Jul. 22, 2022 on Expedia
4 out of 5
by A traveller

Posted Jul. 20, 2022 on Expedia
The television reception was terrible the refridge was not cold at all shower was pretty good bed was comfortable !!
Comment from Hotel Management
Jul. 20, 2022 by Sharon, Hotel Management
Hi, and I'm sorry you had issues. If you had contacted me during your 4-night stay I could have solved the issue with both the fridge and the tv on your first day. When we have storms and get surges, the channels can go out. All that is needed to fix it is for me to do a channel find and it would have picked up more channel reception. As for the fridge, it may have been turned down by a previous guest, otherwise it may be broken, something I would definately like to know about. I could have switched it out for you. I keep a working fridge in my storage area in the event this happens. However, if you don't tell me about it, I can't fix it. You were there several days, I could have solved it the first day for you and then you wouldn't have had a bad review. But thank you for letting me know, as you can see by the mostly positive reviews, that we take great care of our property to provide positive experiences, so I will make sure it's all handled.
5 out of 5
by A traveller

Posted Apr. 4, 2022 on Expedia
What an amazing place for the price wow
Comment from Hotel Management
Apr. 5, 2022 by Sha, Hotel Management
Thank you for taking the time to leave feedback. I'm glad you enjoyed your stay. We do our best to keep our rates low yet still provide a beautiful place to stay.
4 out of 5
by A traveller

Posted Mar. 29, 2022 on Expedia
We didn’t like the noise from the traffic. Myself and 3 other women I talked to got many “no seeum”bug bites which were Very itchy!!! I would advise spraying with bug repellent before sitting outside. On the whole we enjoyed our time there.
Comment from Hotel Management
Mar. 29, 2022 by Sharon, Hotel Management
This review is more about what you thought of SW Florida, than your stay with us. It doesn't sound like you enjoyed SW FL, very much. No-see-ums are a way of life here. They are tiny bugs that come out at dusk and dawn and bite like mosquitos. Skin-so-soft works the best, regular bug spray doesn't work much at all. I can't control the environment in Florida, or the traffic during busy season, which is January, February, and March, but you can control the traffic noise by booking a waterside room rather than a streetside room, which sits on the busiest street in Matlacha, during the busiest season for our area. If you have to choose a streetside room, you might want to visit during summer months, although the bugs are fierce in summer months, it is not busy season and the traffic noise is much less.
2 out of 5
by A traveller

This traveller left a rating score only Posted Mar. 13, 2022 on Expedia
5 out of 5
by A traveller

Posted Mar. 6, 2022 on Expedia
Sharon and her husband we're very assessable, accommodating and pleasant during our 2 month stay. Definitely would recommend this place.
Comment from Hotel Management
Mar. 7, 2022 by Sha, Hotel Management
Thank you so much for taking the time to leave feedback. We are happy to hear you enjoyed your stay.
4 out of 5
by A traveller

Comfortable and fun stay

Posted Dec. 15, 2021 on Hotels
Very nice place to stay to explore the Matlacha and Pine Islands. Kayaking and sunsets are beautiful. Expect some road noise even in the back units.
Comment from Hotel Management
Dec. 16, 2021 by Sha, Hotel Management
Thank you for taking the time to leave feedback. Right after you checked out, we closed our property to install a mini-split system and remove the wall units for air conditioners. We have closed up the wall and insulated them. We are hoping between that and the insulated windows, that it will help to silence noise from outside.