6/10 Okay
Emma
Travelled with family
19 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff here are very friendly and helpful. Service for bar was very slow waiting for someone to come to the bar to serve you.
We stayed in the annex apartments, which was good size for us as a small family but was disappointed by the fact that the room was dirty, i.e walls with drink spills and food marks. Dust all over the sides under the beds were filthy l, rubbish under there, thick with dust, radiator had rubbish down them too. Bathroom was mouldy all over ceiling with black mould, and side of bath needs fixing. Also bathroom wasnt cleaned very well as there was still scum marks around the bath.
If you have children you can only use the pool between 4-5 and only if you wear a swim cap they provide. So i had unhappy kids as we wasn't told that at reception about swim caps, also we was told pool was open to use till close so we went down at 4:45 and had no time to use it.
Breakfast is good, nice selection of food, but cooked breakfast was cold and the got water for hot drinks was luke warm.
Overall beautiful building,friendly staff. Just needs a good clean, faster service. Also maybe some longer time slots for people with children to use the pool and section some of it off so they can use it throughout the day aswell not just over 18's.
Emma
Stayed 1 night in Aug 2024
