4/10 Poor
Ashley
Travelled with family
7 Oct 2024
Disliked: Cleanliness
This is a small town motel and while expectations weren’t that of a big city hotel, I would still expect more. After night one of our two night stay, we discovered bed bugs. We contacted the hotel that day and said we would not be staying there for our second night because of bed bugs. They never responded. It is contactless check in and out so we never even saw someone to report this to outside of messaging them through Expedia. After no response for 48 hours, we contacted Expedia about the issue and the motel refused to offer any refund because they lied and said they were never contacted during the stay. That, to me, is entirely unacceptable when I have a message thread that shows they were notified of the issue during our stay. Bed bugs can happen anywhere and are unfortunate, but the lack of communication and taking responsibility is the reason I cannot recommend this motel.
Ashley
Stayed 2 nights in Oct 2024