First, it's filthy: Thick layers of lint in dryer filter, blobs of grease on microwave turntable, crusty, uncleaned stovetop, smeary, fingerprinted tabletops, placemats with food spills, gritty, dusty drawer bottoms, grubby shower stall, big bag of garbage/mops/bucket in elevator lobby at evening check-in, elevator floor wet and muddy... even key cards are sticky and grimy, (adding insult to injury, a substantial non-refundable "cleaning fee" is added on at check-in). It is also is ill-equipped and in disrepair: Towel bar fell off when touched, poolside furniture disassembled and piled against walls, no dish soap, dish cloth, dish towel, two small, worn-out non-stick skillets the only things to cook with (no pot even to boil water in), a knife too dull to cut anything, an unwashed plastic spatula, and most grievously, no safe in the rooms/no safe at the desk, and no, "the hotel is not responsible for theft of valuables — "room is safe — there is deadbolt". At ±10:00 pm, ALL lights are put on motion-detectors and an elderly gentleman (with a billy club), is stationed outside on a kitchen chair, in the dark, on a dark and deserted street. These are the reasons why you must pay in advance. We left in the morning — no refund for the 4 days paid for (or the cleaning deposit!). Reached out to HOTELS.COM immediately, but they just strung us along until they knew it was our last morning in town, then emailed: "sorry, the owner never returned our calls... nothing we can do. What?