4/10 Poor
Catherine
Travelled with partner
13 Apr 2024
Disliked: Cleanliness, amenities
The apartment is in a useful location, only 2 blocks from the beach and near to restaurants, atm, convenience store, and a pharmacy. Convenient and safe. It has an elevator and electronic door locks that take a moment to figure out how to get the keypad to display. Self parking was easy. We had no problems with theft. There is construction going on nearby (as is everywhere) but was of no impact. The property is located between 2 event centres (La Ferro Jardín & Atlantis Event Centre) which had loud music until about 1am on three nights. The room #9 was not furnished as pictured. The kitchen has wood cabinets, there is no chandelier, no coffee tables, no art work. The paint was peeling on the walls by the windows, and it was not very clean. There was a problem 2 days with the water pump so there was no tap water or ability to flush the toilet each time. It was promptly fixed each time (within 4 hours). The #9 had a shower hot water tap valve broken, so we shut the master valve off to the hot water tank in order to shut the shower off. We had to prove that we had 2 adults booked to get the second bed’s linen. There was no hairdryer, nor was one provided when asked. Gabriela (property manager) was polite and responsive. The rooftop patio has a charcoal grill (you buy your own). There are not any tables, chairs, nor any loungers for resting on the roof patio. Handy location but noisy.
