Ratings based on 22 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 4, 2024 on Expedia
by A traveller
Posted Feb. 17, 2024 on Expedia
It was nice and clean, very good beds
Comment from Hotel Management
Mar. 19, 2024 by Lilian, Guest Relations., Hotel Management
Dear John,Thank you for choosing to stay at the Mbale Resort Hotel.We also appreciate the time you took to review and rate us.We hope you can visit us again soo.
by A traveller
Lovely gardens, lovely hotel.
Posted Dec. 29, 2023 on HotelsGreat hotel. Clean. Lovely. Heaps of amenities in room. Beautiful gardens. Fantastic massage. Overall, so so nice.
It's hotels only fault... no lift. We were on the 4th floor so it was a lot of stairs!! I request that Reservations staff let guests know that there is no lift on arrival, and check if they are okay with so many stairs - if we had have known, we would have requested a room on the 1st or 2nd floor as we had a 1-year-old child with us.
Comment from Hotel Management
Dec. 31, 2023 by Lilian, Hotel Management
Dear Angela,Thank you for staying at the Mbale Resort Hotel. Thank you too for taking time to write this review and rate us as well.On one hand, we are happy that you enjoyed our hospitality but we have also noted, with concern, the issues you have raised that we could have put in place to make your stay more comfortable.Let us see how we can use this information to make the Resort much more homely for your next visit.Once again, thank you for choosing Mbale Resort Hotel.Kind regards,LilianFront Office
by A traveller
Posted Dec. 27, 2023 on Expedia
Disorganised! I booked during the Christmas period. They didn’t know how many rooms were available. As a result of overbooking, I was asked to vacate my room on Christmas day. They also shutdown their online booking service because they didn’t have the internal infrastructure to monitor bookings.
There’s no lift and the stairs are uneven, which poses a hazard.
Sadly, there aren’t many comparable options in terms of amenities locally (e.g. spa, pool). However, I would recommend Mount Elgon Hotel as an alternative stay. It’s smaller, but the overall service is better and has the standard of amenities.
Comment from Hotel Management
Dec. 31, 2023 by Lilian, Hotel Management
Dear Grace,Thank you very much for allowing us play host in your recent visit of our Resort. We also deeply thank you for taking time to review and rate us.We take a lot of pride in meeting and exceeding all our guests’ expectations and we note however that this time round this goal was not achieved. We kindly request of you to offer us another opportunity in future so we can plug the gaps and create for you a memorable experience. LilianFront Office
by A traveller
Extraordinary
Posted Dec. 12, 2023 on HotelsThis place was a hidden treasure in beautiful Mbale. The services and staff were impeccable. Thank Mbale Hotel 🏨 resort special thanks to Madame Gloria Mukite and Madame Lillian Namataka for special services they were like family. Highly recommended.
Comment from Hotel Management
Dec. 15, 2023 by Lilian, Hotel Management
Dear Bryan,We are honoured that you chose Mbale Resort Hotel as your home during your recent trip to Mbale. We are thrilled that we made your stay comfortable and enjoyable.Thank you so much for taking time off your busy schedule to write this wonderful review about our Resort. The 10/10 rating has also made our day. Thank you.Be sure that Gloria and Lilian are full of smiles because of the mention here. Management is planning something special for them.We are looking forward to seeing you again soon, at the Resort.LilianFront Office
by A traveller
Dejligt ophold og venligt personale
Posted Sep. 24, 2023 on HotelsVi havde to dejlige overnatninger på Mbale Resort Hotel, der virkelig ligger i skønne omgivelser! Værelset er stort og renligt, sengen er virkelig dejlig, fint badeværelse, skøn altan. Der er ingen myggenet, da værelset bliver sprayet osv, vi havde dog nogle enkelte myg på værelset på trods af lukkede altandøre. Personalet er venlige, og vi følte os meget velkomne. Restauranten var også god, morgenmaden var lækker (især ift. alternativet andre steder i Mbale). Poolområdet var hyggeligt, dog kan man risikere en del insekter i poolen, hvis man kommer tidligt (inden de bliver fjernet). Både fitness og health club var fine (vi fik begge aromamassage, som var skøn :-) ). Vil helt sikkert anbefale dette hotel! Vi vil komme tilbage, hvis vi er i området :-)
Mvh Maiken og Amalie
Comment from Hotel Management
Sep. 25, 2023 by Lilian, Front Office., Hotel Management
Dear Maiken, Thank you both for choosing to stay at the Mbale Resort Hotel. We are also deeply grateful for the time you took to review. Since it was a great honour for us to host you, we are thrilled that we meet most of your expectations. It saddens us that you suffered some inconveniences like the insects in the pool and the "few" mosquitoes in the room. We are working on these to ensure they never bother any of our guests again.We are looking forward to seeing you again at the Resort and we'll be truly delighted to host you.
by A traveller
Posted May 29, 2023 on Expedia
Lovely place to rest in the middle of busy Christian ministry visit, so comfortable. Quiet and peaceful. Convenient and staff excellent. Changed our rooms as one person short in the party and made the stay even better. Thank you
Comment from Hotel Management
Jun. 3, 2023 by Lilian, Front Office., Hotel Management
Thank you so much, Douglas, for choosing the Mbale Resort Hotel to play host to you on your visit to Eastern Uganda. The entire staff and Management are thrilled that your expectations have been met. We are grateful also for the time you took to review us.We hope you will make this your home every time you are in Eastern Uganda.Asante Sana.
by A traveller
My stay
Posted Mar. 14, 2022 on HotelsComment from Hotel Management
Sep. 5, 2022 by Sarah, Hotel Management
Thank you very much Dr. Hellen for allowing us play host in your recent visit of our Resort. The staff and management remain forever indebted to you for accepting our courtesy and hospitality. We also deeply thank you for your 10/10 rating and appreciate your time. We look forward to hosting you again.
by A traveller
Posted Jan. 18, 2022 on Expedia
Great facility. The property manager Tom and his team of great support staff did an outstanding job! Look forward to visiting again in the near future.
Comment from Hotel Management
Jan. 19, 2022 by Emmanuel Odeke IT, Hotel Management
Dear Curtis thank you for your compliment, and thank you for staying with us and we look forward hosting you again
by A traveller
Posted Jul. 23, 2021 on Hotels
The only problems we had revolved around the time it took to get dinner. The first night we waited 2 hours and 40 minutes for our dinner order - even those who only ordered a smoothie waited this long even on repeated requests to bring the smoothies out before dinner was served. We requested bottles of water 4 times over the span of an hour before they were received. We were a large group and service did improve somewhat each night we were there. I have a feeling that the reduced staff due to COVID made things take longer than usual. One tip is to always order ahead :)
Comment from Hotel Management
Jul. 28, 2021 by Evans Asoma, Hotel Management
Dear Ms. Michaela,
Greetings from Mbale Resort Hotel.
We MUST thank you for giving our Hotel a chance to serve you.
Your raised concerns and comments about our services are valid as accurate as i was personally on the ground and we sincerely dropped the ball at some service points to offer you our home a way from home experience and the natural comfort.
This was due to some unavoidable and unforeseen circumstances which i again referred to them as unfortunate and regrettable.
I kindly request you and your team to take this as one off as its not to be experienced again in your next stay.
Kindly accept our unreserved apology and we will be delighted to host you in the near future during your next visit to Mbale/Easten Uganda.
Thank you.