Flying in to see family then comes check in time after the typical long flight: “Hi, welcome, name on the reservation, ID, okay we have you down for a king suite, it will be down the hall on the right… I open the door, and the closet is broken off, laminate floor is peeled up missing over 2 square feet of flooring, white stains on the bed skirt and sheets, dollar get me wrong the bed was made nicely but terrible just to even step foot in that room. So then I walk all the way back to the front desk, ask him to take a look at the room and ask if that’s what they consider ready for someone. “Oh sorry sir, we have more rooms available… i’ll speak with my my manager in the morning..” he comes back
“This is the only things available sir”… I told him this was unacceptable. And I’d like my money back. Well, the 3rd party connection through Expedia didn’t help with that. We can give you $60.00 sais Expedia. No other credit. But you’ll still have to pay for tonight.
I’ll tell you what, I don’t stay in fancy hotels a lot, but this definitely isn’t one of them, bring your hand sanitizer, and try not to look at the highly needed renovation the hotel needs to undergo.
[so what happen/outcome] He came back and said there’s a queen bed available. (Not what I paid for, but at 2 in the morning after a long flight, I settled on convenience rather than quality. So upstairs I went, oh look two beds, did I need that.. the answer is no.
Wyndham fell short, and so did the owners