6/10 Okay
Muhammad
Travelled with family
25 Aug 2024
Disliked: Cleanliness, property conditions & facilities
The best thing about the hotel is its proximity to the Haram.We were charged the full price, which is absolutely fine. I stayed on the 21st. We were then told there would be no water from 12 am to 3 am. We were like, "Okay, is this really a 5-star hotel?" Then, the water didn't come back until 7 am, right when we needed it the most for Fajr. There was also work going on the 4th floor, and paint was everywhere with a strong smell. My suggestion: just close that floor if you need to get the work done. There are some people who are allergic to these things. Lastly, we had to check out a little late because of my mother health condition. I explained everything to the front staff, and they told me straightforwardly that I had to pay 300 riyals for an extra 4-hour stay, which I'm fine with. But why didn't you reimburse the money to people who didn't have access to water from 12 am to 7 am, who paid 550 riyals per night just to seek comfort, but are quick to charge 300 riyals for just an extra 4 hours?
Muhammad
Stayed 1 night in Aug 2024