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Raffles Makkah Palace

5.0 star property
5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Raffles Makkah Palace

Front of property
Exterior
Premium bedding, minibar, in-room safe, individually decorated
Daily buffet breakfast (SAR 130 per person)
Reception

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Spa
  • Gym
  • Free WiFi
  • Housekeeping
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
King Abdul Aziz Endowment, PO Box 1281, Makkah, 21955
  • Great Mosque of Makkah
    1 min walk
  • Abraj Al-Bait Towers
    3 min walk
  • Well of Zamzam
    4 min walk

Room options

View all photos for Signature Suite, 1 Bedroom (Haram View)

Premium bedding, minibar, in-room safe, individually decorated

Signature Suite, 1 Bedroom (Haram View)

  • Sleeps 5
  • 1 Double Bed

View all photos for Panoramic Suite, 1 Bedroom (Kaaba View)

Premium bedding, minibar, in-room safe, individually decorated

Panoramic Suite, 1 Bedroom (Kaaba View)

  • Sleeps 5
  • 1 Double Bed

View all photos for Signature Suite, 1 Bedroom (Partial Kaaba View)

Signature Suite, 1 Bedroom (Partial Kaaba View)

Signature Suite, 1 Bedroom (Partial Kaaba View)

  • Sleeps 5
  • 1 Double Bed

View all photos for Superior Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom, City View

  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 2 Bedrooms, City View

Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms, City View

  • Sleeps 7
  • 1 King Bed

View all photos for Royal Suite, 2 Bedrooms (Partial Kaaba View)

Royal Suite, 2 Bedrooms (Partial Kaaba View)

Royal Suite, 2 Bedrooms (Partial Kaaba View)

  • Sleeps 8
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, individually decorated

Signature Suite, 1 Bedroom, City View

  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Bedroom (Partial Kaaba View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom (Partial Kaaba View)

  • Sleeps 5
  • 1 Double Bed

View all photos for Presidential Suite, 2 Bedrooms (Haram View)

Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms (Haram View)

  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

Similar properties

Exterior

Makkah Clock Royal Tower, A Fairmont Hotel

Spa
Free WiFi
Restaurant
Air conditioning
4.2 out of 5, Very good, (1006)
The price is CA $465
per night
CA $561 total
includes taxes & fees
5 Jan - 6 Jan
Makkah Clock Royal Tower, A Fairmont Hotel

About the area

Makkah

Al Hajlah stay.A stay at this Al Hajlah hotel places you steps from Abraj Al-Bait Towers and a 5-minute walk from Great Mosque of Makkah. Kaaba and Abraj Al Bait Hajar Tower are also within half a mile (1 km).

What's nearby

  • Great Mosque of Makkah - 1 min walk
  • Abraj Al-Bait Towers - 3 min walk
  • Well of Zamzam - 4 min walk
  • King Fahad Gate - 4 min walk
  • Kaaba - 4 min walk

Getting around

  • Makkah Station - 14 min drive
  • King Abdulaziz Intl. Airport (JED) - 74 min drive

Restaurants

  • ستاربكس
  • ‪Dunkin' Donuts - ‬1 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪رافلز كريميري - ‬3 min walk
  • ‪البيك - ‬1 min walk

About this property

Raffles Makkah Palace

5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center
There are 2 restaurants and 2 coffee shops/cafes on site. WiFi is free in public spaces. Raffles Makkah Palace offers its guests a full-service spa and a health club. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Raffles Makkah Palace.

This 5-star Makkah hotel is smoke free.

  • 226 guestrooms or units
  • 20 levels
  • 2 buildings
  • 2 dining venues
  • 2 coffee shops
  • Built in 2007
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
Raffles Makkah Palace offers 226 air-conditioned accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LED televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Makkah hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include minibars and safes. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, Hindi, Indonesian, Malay

Property amenities

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: SAR 130 for adults and SAR 65 for children
  • 2 restaurants and 2 coffee shops
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Art gallery
  • Fitness center
  • Full-service spa
  • Shopping mall
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch LED TV
  • Cable/satellite channels
  • DVD player
  • iPod dock

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom (not in room)
  • Rainfall showerhead
  • Towels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Check-in begins at 4 PM, with the exception being during Ramadan when check-in is not available until 6 PM.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Raffles Makkah Palace

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 1000.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 130 for adults and SAR 65 for children
  • Rollaway bed fee: SAR 1000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 10007941

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Raffles Makkah Palace.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Makkah Palace
Makkah Raffles
Makkah Raffles Palace
Raffles Makkah
Raffles Makkah Palace
Raffles Makkah Palace Hotel
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca
Raffles Palace
Raffles Palace Makkah
Raffles Makkah Palace Mecca
Raffles Makkah Palace Hotel
Raffles Makkah Palace Makkah
Raffles Makkah Palace Hotel Makkah

Raffles Makkah Palace Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 371 out of 505 reviews" "
Rating 8 - Good. 87 out of 505 reviews" "
Rating 6 - Okay. 19 out of 505 reviews" "
Rating 4 - Poor. 13 out of 505 reviews" "
Rating 2 - Terrible. 15 out of 505 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Ahmed, Riyadh

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
Room was available at 5:30 pm we had to wait to get in. Nothing was offered but simple sorry
Stayed 1 night in Aug 2024

10/10 Excellent

ABDULLAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Abdulrahman

Liked: Cleanliness, staff & service, room comfort
The room was extra cold and the ac controls are so messed up. The bed is amazing but the showers are mulfunctioning and scattering water.
Stayed 2 nights in Jul 2024

10/10 Excellent

Amr, cairo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice
Stayed 2 nights in Apr 2024

8/10 Good

Osamah

Stayed 2 nights in May 2024

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities
Hi, I did like every thing
Stayed 3 nights in Apr 2024

2/10 Terrible

Mazen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
l was disappointed with the experience, which felt more akin to a 4-star hotel. My room was directly beneath another undergoing construction, causing significant noise. Additionally, the cleanliness was subpar, as the bedding was quite dusty. Despite raising these issues, I received only an apology and no compensatory gesture. I hope this feedback prompts a review of your service standards.
Stayed 1 night in Apr 2024

8/10 Good

Shazaad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Apr 2024

10/10 Excellent

Faheem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience overall
Stayed 1 night in Mar 2024

10/10 Excellent

Nausheen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very comfortable, easy to go to the Haram, clean. I would happily stay there again.
Stayed 3 nights in Jan 2024

10/10 Excellent

i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

sejal

Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Huda

Stayed 2 nights in Dec 2023

10/10 Excellent

smara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, only problem is the lifts outside the hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Awdah

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Aliya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing city hotel
Best hotel in Mekkah. Conveniently located next to Kaaba. Prayer room on top I great as well.
Stayed 2 nights in Sep 2023

6/10 Okay

MOHAMMED

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff is great. Rooms are definitely not a 5 star hotel rooms. Very very old. Shower smells like pee. I definitely not stay here again nor recommend this hotel. It’s definitely does not meet standards of Raffles brand.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Everything was perfect during the stay , i booked for my parents who did Umrah , they were extremely satisfied . İn addition to this the hotel allowed a very late check-out.
Stayed 3 nights in Jul 2023

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Tarek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facilities. Very close to the Haram. Beautiful view of the Kaabah and Haram from my room. Very memorable. Recommended by a friend, that's a local. It was a spectacular stay for Umrah. Breakfast and restaurant were very good. Quality & variety of food were first class. Staff were helpful and smiling. We felt welcomed. Won't be my last stay, inshaa Allah. One dislike: Hotel feels a little outdated.
Stayed 2 nights in May 2023

4/10 Poor

Obida

Travelled with family
Liked: Staff & service, amenities
best
Stayed 2 nights in Apr 2023

10/10 Excellent

Samule

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single member of staff were so pleasant, polite, courteous and alway available to help - the best experience we have had by far! Especially those responsible for housekeeping (I forget his name but for me he was like an Uncle) and also Ismath who was of amazing help during our last days there - ensuring our luggage was looked after and allowing us to perform Umrah with ease before we were to leave for home - suffice to say if it wasn't for him and his colleagues we would not have been able to do this. May allah subhna tallah reward them all for making our pilgrimage such a pleasant one!

10/10 Excellent

Syed Osama

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay for 5 nights. Facility, staff, location was superb. Look forward to staying here next time we visit iA
Stayed 5 nights in Mar 2023

10/10 Excellent

Ghayyur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Nice
Stayed 4 nights in Feb 2023