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JW Marriott Hotel Medan

5.0 star property
5-star luxury hotel near Grand City Hall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Hotel Medan

Outdoor pool
Exterior
Banquet hall
Lobby lounge
1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Parking included
  • Breakfast available
  • Spa

Explore the area

Map
Jalan Putri Hijau No. 10, Medan, North Sumatra, 20111
  • Grand City Hall
    9 min walk
  • Rumah Makan ACC
    1 min walk
  • Medan Station
    11 min walk
  • Medan (KNO-Kuala Namu Intl.)
    45 min drive

Room options

View all photos for Panoramic Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Panoramic Room, 1 King Bed, City View

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Room, 2 Single Beds, City View

1 bedroom, premium bedding, minibar, in-room safe

Panoramic Room, 2 Single Beds, City View

  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds

  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Single Beds

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Single Beds

  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Four Points by Sheraton Medan

Pool
Spa
Kids pool
Parking included
4.1 out of 5, Very good, (113)
The price is CA $68
per night
CA $83 total
includes taxes & fees
5 Jan - 6 Jan
Four Points by Sheraton Medan

About the area

Medan

City center retreat .With a stay at this Kesawan hotel, you'll be within half a mile (1 km) of Grand City Hall and 2 miles (3 km) of Tjong A Fie's Mansion. Sun Plaza and Medan Mall are also within 2 miles (3 km).

What's nearby

  • Grand City Hall - 9 min walk
  • Tjong A Fie's Mansion - 16 min walk
  • Medan Mall - 3 min drive
  • Sun Plaza - 3 min drive
  • Maimun Palace - 4 min drive

Getting around

  • Medan Station - 11 min walk
  • Medan (KNO-Kuala Namu Intl.) - 45 min drive

Restaurants

  • ‪Executive Lounge - ‬2 min walk
  • ‪Taipan Restaurant - ‬3 min walk
  • ‪Sari Laut Nelayan Restaurant - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Sate Nasional - ‬7 min walk

About this property

JW Marriott Hotel Medan

5-star luxury hotel near Grand City Hall
JW Marriott Hotel Medan offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a spa tub, and a sauna are also featured at the luxury JW Marriott Hotel Medan. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Medan hotel is smoke free.

  • 287 guestrooms or units
  • 3 dining venues
  • Meeting rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
JW Marriott Hotel Medan offers 287 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch LED televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Quan Spa by JW Marriott Medan. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Dutch, English, Indonesian, Malay

Property amenities

Family friendly

  • Children's pool
  • Free area shuttle
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 10-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 100000 per day)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: IDR 288000 for adults and IDR 144000 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 31
  • Lever door handles
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch LED TV
  • Pay movies
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 484000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 288000 for adults and IDR 144000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Valet parking fee: IDR 100000 per day
  • Rollaway bed fee: IDR 484000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 10-device limit.

Property is also known as

JW Marriott Hotel Medan
JW Marriott Medan
JW Medan
Marriott Hotel Medan
Medan JW Marriott Hotel
JW Marriott Hotel Medan Hotel
JW Marriott Hotel Medan Medan
JW Marriott Hotel Medan Hotel Medan

JW Marriott Hotel Medan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 384 out of 589 reviews" "
Rating 8 - Good. 152 out of 589 reviews" "
Rating 6 - Okay. 37 out of 589 reviews" "
Rating 4 - Poor. 12 out of 589 reviews" "
Rating 2 - Terrible. 4 out of 589 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maurice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls and passages are old and falling apart. Other than that service exceptional, rooms, hygiene = very good
Stayed 1 night in Sep 2024

8/10 Good

Guanghui

Stayed 1 night in Sep 2024

10/10 Excellent

Marry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Rohaidah Binte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience was great. Friendly staff. We ate at the Prime Steakhouse and the Jade Chinese restaurant. The food was delicious and yummy . The breakfast spread was good too. Overall, wonderful time at the Hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tat Leong, San Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied
Stayed 2 nights in Jul 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. The room is spacious and the breakfast is very good. The staff is very helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Finno

Stayed 3 nights in Jun 2024

10/10 Excellent

Siti

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great experienced 😄👍
Stayed 2 nights in May 2024

10/10 Excellent

Jocelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

THIERRY

Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Stayed 4 nights in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
The hotel would have been magnificent in its day; however is now due a little TLC, especially in communal areas, as looking a bit tired. Staff however were exceptional (and pool is one of the best at any hotel I have ever stayed).
Stayed 2 nights in Mar 2024

4/10 Poor

Andy, San Francisco

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rate online was different than what was paid at the hotel. The design of the room is outdated. I was promised to be on the top floor with the city view, but I received the back of the hotel view—the high costly laundry charge for only a few T-shirts and underwear. The gym equipment was dated. I would not re-book this hotel for my upcoming trip.
Stayed 8 nights in Feb 2024

10/10 Excellent

Han Cheng

Stayed 1 night in Dec 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from the second we arrived to when we left were all amazing! They helped unload our bags and get them to the room, check in was so quick and they helped us with express laundry as we had to left the following day! The restaurant staff had amazing suggestions for breakfast and gave us many samples of local Indonesian dishes we could try! If we come back to Medan, this will be the definite place we will plan to stay at! Thanks for the great stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Howe Tseng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s worth it to stay in here. Everything is satisfying.
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room was so hot. They sent people to fix the AC but it’s Only cooling for the most 1/2 day. Even the Jade restaurant was warm. It seems like no AC in the hotel. We’re disappointed and found cooling place at the mall across the street. The Services were nice but the heat was unbearable. Thanks.
Stayed 3 nights in Sep 2023

10/10 Excellent

Maksa

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and the staff very kind and helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 7 nights in Sep 2023

8/10 Good

ASHOK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast, swimming pool and spa facilities. I did not like the food in the chinese restaurant Jade which was too oily, tasteless and ordinary.
Stayed 2 nights in Sep 2023

10/10 Excellent

Yik How

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Medan. We enjoyed our stay so much. The staff was wonderful and the hotel facilities are fantastic - the spa pools are wonderful. We also had the best sleep here out of all the hotels we stayed at in Medan and wished we stayed here more nights.Convenient location with a huge mall just diagonally across the road too. If we ever return to Medan, we will definitely stay here
Stayed 1 night in Aug 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023